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Workplace Cultures Require Proactive "Positive" Coaching

By Tim Hagen on Mon,Jan 11,2021 @ 03:32 PM

Often, organizations drive improvement in their workplace cultures reactively. Organizations will create programs or initiatives that react to marketplace conditions such as industries that are in decline or maybe even in reaction to a pandemic crisis. At the core of every organization should be leaders across the board proactively providing positivity to each and every one of their team members. Here are some basic suggestions on how every leader can do this:

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Attention Employees: CLAIM your FAME

By Tim Hagen on Mon,Jan 11,2021 @ 03:21 PM

This episode takes a very unique look at the talent development field. The objective of this podcast is to provide insight as to what organizations can do to develop communities of people that are accepting of feedback and coaching. Organizations spend millions of dollars in leadership training; whereas, the missing piece might be training and coaching employees from a foundational perspective. What if employees were taught how to develop a positive and professional relationship with feedback? What if employees minds were fueled to build and maintain a positive daily attitude? What if employees were taught how to self motivate them to seek career development paths in their own? What if employees were taught their role and responsibility of being professionally engaged employees? If these things occurred wouldn't leaders have a better opportunity to develop their teams?

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Why Leadership Conversations Matter

By Tim Hagen on Sat,Jan 02,2021 @ 07:40 AM

Leaders must possess the ability to navigate conversations now more than ever. We need people to perform yet at the same time we need people to know we care and that we truly are invested in their well-being. This is easier said than done. Organizations and leaders need to invest in their conversational skill development. Think about an employee who is not performing well and maybe eight other employees who are performing well and you need to address that one employee. This seems on the surface very easy yet the eight employees might have a reaction in terms of how you interact with that one employee who is perceived to be underperforming. Conversations matter!

Think if you're a sales leader in your team just came out of 2020 doing okay yet a large number of employees have not hit their numbers. You need to sit down with them and have a conversation about increasing their numbers for 2021. Easier said than done. We often share with sales leaders you do not coach to numbers you coach people who produce numbers and this requires the ability to find out where people struggle and how to help them feel comfortable sharing such things you can have targeted information you can pursue to raise sales numbers as a partner with them. Conversations matter!

You have an employee who is struggling who has three kids at home. The employee historically has been a great employee, yet they seem to lack motivation and you know it the foundation of that motivation struggle is the fact they have had to navigate homeschooling with three kids while working. The challenge is now you need this employee to raise their game and produce now more than ever while knowing they are fatigued and stressed. Conversations matter!

If you would like information on our conversation matters training series: click here

Our training program includes an online component as well as a one to one coaching component working with one of our certified coaches where we literally measure and evaluate your conversational skills.

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2021 Year of Conversational Excellence

By Tim Hagen on Sun,Dec 27,2020 @ 01:06 PM

As we enter 2021 we need our employees to come through for us and now more than ever. With that being said we have to be sensitive and empathetic while driving continuous change that will be thrust upon organizations. This requires conversational excellence and it is incumbent upon leaders to drive change positively while maintaining empathy and sensitivity.

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Subcultures Drive Workplace Cultures

By Tim Hagen on Sun,Dec 27,2020 @ 01:05 PM

Every organization has subcultures. Subcultures either promote or undermine what leaders want in terms of their desired workplace cultures. Guaranteed, every organization will have groups that are negative and are opinionated as well as those who positively want to influence and everything in between. There are some simple rules in this 22 minute podcast master lesson of how to create a positive workplace culture by driving subcultures.

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In 2021 It's Time To Work Our Ass Off!

By Tim Hagen on Mon,Dec 21,2020 @ 12:19 PM

I know this episode is going to potentially upset some people. The goal of this is to draw attention to an area I don't think we talk enough about and that is putting in a good day's work and really working hard. While the world has turned sideways I am all for addressing mental health and showing empathy and providing people an avenue for work life balance . I don't think those things should be provided at the expense of employees understanding our current situation and working their butts off to not just protect themselves but the organization they work for. 

I would love your thoughts on this thanks Tim 

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I Almost Did Not Practice What I Preach

By Tim Hagen on Mon,Dec 21,2020 @ 12:16 PM

I hope this episode helps you so you can help other people!

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Checkout IntHRaction

By Tim Hagen on Mon,Dec 21,2020 @ 12:12 PM

This episode is a quick review of a great platform I just recently saw called measures workplaces using a very unique strategy of peer based feedback that positions the organization to build its culture , provide leaders opportunity to coach to reality, and ultimately position the employee to grow and become embedded in the organization's plans.

Checkout inHRaction:

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Want Better Workplace Coaching? Technology is NOT the Answer

By Tim Hagen on Sun,Dec 13,2020 @ 12:27 PM

This seven minute lesson will teach why technology alone is not the answer to workplace leaders becoming conversational coaches. The formula quite frankly is very simple. We tend to throw technology and problems when in fact it's good old human practice that the simple answer. I think you'll enjoy this podcast and please let us know your thoughts.

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2 Step Question Helps Build Great Customer Service!

By Tim Hagen on Sun,Dec 13,2020 @ 12:24 PM

This two-step question approach helps build great service levels while facilitating a strong emotional attachment to exchange.

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Are You Resilient?

By Tim Hagen on Sun,Dec 13,2020 @ 12:22 PM

Honestly it's easy to answer "of course I am", yet be honest with yourself. Take some time and really listen and ask yourself what you can do to get to the highest level (discussed in the podcast) each and every day!

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Define It Before You Train or Coach

By Tim Hagen on Sun,Dec 13,2020 @ 11:59 AM

This is from a session at The Talent Development Think Tank run by Andy Storch. It's a process of defining expectations to train or coach to. This helps alleviate interpretations that often create inconsistency. Hope it helps!

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Allego is Changing The Sales Enablement World

By Tim Hagen on Wed,Dec 09,2020 @ 03:28 PM

This interview with Tim Kasida Strategic Partnership Executive at Allego. Tim has over 25 years of experience growing businesses through sales, alliance management and sales leadership positions at early stage and established software companies. Tim performed critical sales functions through IPOs at Exchange Applications and Unica Corporation.  At Allego Tim runs a team focused on sales to and through Sales Training & Sales Optimization Services companies.  Tim graduated from Northeastern University, in Business with a technology/engineering focus.

During this interview we discussed trends in the marketplace due to the covid crisis and how video based collaboration and coaching is dramatically helping  sales and service teams. 

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Progress Coaching Launches Micro-Coaching Workshops

By Tim Hagen on Mon,Dec 07,2020 @ 05:56 AM

Progress Coaching has created a unique approach to helping leaders become great coaches. The approach are Micro Coaching Workshops. Each workshop is only two hours in length, yet very targeted towards a situational challenge found in the workplace. Each workshop provides instruction, group activities, and partnered driven planning and practice sessions. For more information click here: SCHEDULE A MEETING

Our next micro coaching workshop is Coaching Resilience in 2021 on Dec 17, 2020 01:00 PM Central Time (US and Canada). We typically only have up to 20 people in the workshop. Register here: click here

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Four "Must Have" Sales Strategies For the Crisis

By Tim Hagen on Wed,Dec 02,2020 @ 03:15 PM

This episode will teach four fundamental sales coaching strategies that are guaranteed to help sales organizations and teams sprint out of the crisis ahead of the competition. The lessons are fundamental but strategic in terms of making an impact.

                                         I hope you enjoy it

If you would like to hear about our sales coaching program schedule some time with me:

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The # 1 Sales Coaching Strategy During This Crisis

By Tim Hagen on Wed,Dec 02,2020 @ 03:11 PM

The number one sales coaching strategy is so simple yet so many sales leaders and organizations do not use it . It's what we expect from professional athletes . It's what we expect from public speakers. Yet, for whatever reason we do not expect it from sales professionals.

                                          What is it ? Practice ! 

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Coaching to 2 Areas of Emotional Intelligence: Self-Awareness & Regulation

By Tim Hagen on Wed,Dec 02,2020 @ 03:09 PM

 Coaching to Emotional Intelligence is not an easy thing to do. The two major areas especially related to coaching are self awareness and self regulation. When people lack self awareness as well as lack the skills associated with self regulation this can be a wicked combination. This podcast lesson teaches a very fundamental strategy using a rule of engagement and reflective coaching to build self awareness as well as actions to pursue self regulation.

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What Does a Great Workplace Coach Do Daily?

By Tim Hagen on Wed,Dec 02,2020 @ 03:08 PM

What is the life of a great coach? Great coaches have a record and a set of notes focusing on each employee on their team. With that being said, they focus daily on three main things. 

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3 Skills Every GREAT Workplace Coach Must Have

By Tim Hagen on Wed,Dec 02,2020 @ 03:06 PM

This podcast reveals 3 simple things every leader coach in the cpriorate world can easily adopt and implement to build high powered teams!

NOTEInterested in Becoming a Great Workplace Coach? Check Out Our New Coaching Enthusiast Community Where We Teach & Work With You To Become A Great Coach: Get More Info: click here

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Developing Future Leaders at Your Credit Union

By Tim Hagen on Wed,Dec 02,2020 @ 03:04 PM

This episode teaches very specific strategies associated with high potential talent who have aspirations of becoming future leaders. It requires people to learn and practice the craft of leadership, feedback, coaching, handling conflict, etc. just to name a few to properly prepare someone to smoothly transition into future leadership positions.

Checkout Our New Credit Union Solutions: click here

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Coaching Saves Time ... Join Our Coaching Community

By Tim Hagen on Wed,Dec 02,2020 @ 03:03 PM

This podcast teaches why coaching saves time! Why coaching drives engagement. Why coaching retains top talent. Why The Coaching Enthusiast Community is the answer to help workplace coaches successfully apply coaching to the workplace. We have memberships for:

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Are Your Employees Coachable? 10 Minute Laster Lesson

By Tim Hagen on Wed,Dec 02,2020 @ 03:02 PM

This episode teaches a series of strategies to help understand the value of coachability as well as techniques to build coachability. We are progress coaching the bill to coachability assessment that teaches each employee's level of coachability as well as strategies to raise the coachability. If interested send us an email to 

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Coachability ... The Missing Piece?

By Tim Hagen on Wed,Dec 02,2020 @ 03:00 PM

It's so interesting we provide training and support for this providing coaching yet we seem to lose sight of the fact people receiving coaching & feedback also need to be trained & supported in their reception. What a great opportunity. Here are two charts we did  from polls on linkedin that are quite revealing:

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Coaching is a Give & Take Transaction

By Tim Hagen on Wed,Dec 02,2020 @ 02:57 PM

Here are the two polls we did on Linkedin that inspired this podcast:

If leaders were taught / retrained how to provide strength-based & constructive feedback what would the effect be on the workplace culture?

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Coaching SLOW Down & Maintain Cadence Watch TRUST Grow!

By Tim Hagen on Wed,Dec 02,2020 @ 02:55 PM

This episode teaches specific strategies of maintaining a thoughtful cadence and pace helping the coaching process improve with 3 simple strategies.

Note: checkout our new coaching community The Coaching Enthusiasts - here is our next informational webcast on this innovative approach to helping leaders become great workplace coaches: November 17th @ 1:00 om cst: Register: click here

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5 Coachability Factors

By Tim Hagen on Wed,Dec 02,2020 @ 02:50 PM

This 18 minute lesson will teach 5 things that affect one's ability to be coached. It is imperative that we understand there are two sized coaching, one who gives and who plays the role of coach, and one who receives and plays the role of coachee. So much money and time to start teaching leaders are coach we also have an opportunity to teach the recipient of their role and responsibility in the process as well. I think this lesson will help tremendously.

Let me know your thoughts:

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Coaching is About Facilitating Experiences to Grow (2 Step Strategy)

By Tim Hagen on Wed,Dec 02,2020 @ 02:45 PM

This episode reveals a story or a two-step strategy was utilized to help with future leader become more self-aware. The two-step strategy use the following:

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5 Sales Coaching Practices to Help Drive Performance & Consistent Results

By Tim Hagen on Wed,Dec 02,2020 @ 02:43 PM

This episode teaches five sales coaching practices that are easy to implement and guaranteed to drive results. During this episode we will provide live examples of how to coach one with specific suggestions to support each component. There are those five areas:
Sales Performance Coaching

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Teamwork & Leadership Are Learned Behaviors

By Tim Hagen on Wed,Dec 02,2020 @ 02:35 PM

Teamwork and Leadership are learned behaviors. When kids go to high school and ultimately college that's an eight year time span typically where they then enter the workforce. With that being said, how many of these kids are really taught what it's like to be in the workplace and act in alignment of being a great teammate and supportive of leadership? I'm not sure of many educational institutions doing this and that is not a criticism at all, rather an opportunity for society to help younger people realize the value of being a great teammate, supportive of leadership, and ultimately potentially becoming a great leader.

Please watch for upcoming webcast Coaching To Your Corporate Values and Principles on December 2 at 12 PM central time. This webcast will teach a very specific methodology to coach to your corporate values and principles strengthening leadership and the foundation of teamwork within the organization. Register here: click here

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The Selling & Sales Coaching Worlds Are Changing ... Time to Get Ready!

By Tim Hagen on Wed,Dec 02,2020 @ 02:33 PM

This 20 minute lesson teaches multiple strategies to adapt to the new world of selling virtually as well as leveraging video platforms along with how to coach to those changes successfully. There's so many opportunities right now the New World provides sales teams.  It is absolutely imperative sales people and more importantly sales leaders drive those elements of change successfully. During this podcast I mention a number of opportunities such as:

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Why Getting Cut From a Team Gives Your Kid a GREAT Chance at a Career Later On

By Tim Hagen on Wed,Dec 02,2020 @ 02:30 PM

This past weekend I received a number of phone calls from parents as it was tryout weekend for boys and girls volleyball in the state of Wisconsin. I'm still amazed that some parents feel that the process or the decision that resulted in the child not making a team was somehow unfair or personal. One such parent I shared a thought with and that was "what do you think is the silver lining?" The parent said "I have no idea" in a very abrupt response. I said "I'm no longer involved in coaching or running a club so I don't have a vested interest per se but let me ask you again calmly what do you think is the silver lining and think about before you answer about the workplace and how employees maybe in your own organization do not accept change or difficult times?" The father paused, calmed down, and this ultimately led to a really productive conversation where I think he's in a better place to work with his kid to potentially get better but also change his relationship with the decision that was made. Had this father told his child which many parents do the process or the coach was unfair this will inevitably teach the kid to play the role of victim futuristically versus build the skills to overcome!

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Interview with Chris Hokom Master Trainer & Certified Coach

By Tim Hagen on Wed,Dec 02,2020 @ 02:28 PM

This episode is an interview with master trainer Chris Hokom. During the interview Chris will share his thoughts on the place both training and coaching together play in the workplace today especially during and after the pandemic crisis. This is a great interview for credit union leaders especially to listen to as Chris has a vast depth of experience in the credit union space.

You can reach Chris at Morrison Morrell at the following:

Website: www.

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WOW Your Customers During This Time ... They Will Love It!

By Tim Hagen on Wed,Dec 02,2020 @ 02:26 PM

This podcast reveals three unique stories of what we can do to WOW our customers. I often think about WOW as an acronym Wonderful Opportunities to Win! This podcast episode will hopefully give you some creative ideas and thought processes to engage with customers differently to go above and beyond the call of duty to get people to walk away and ultimately say ... WOW!

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What If We Traced Our Conversations ... Like A Virus?

By Tim Hagen on Wed,Dec 02,2020 @ 02:21 PM

Conversations take on life forms. They become events. They become living breathing things that can spread much like a virus quickly and without prejudice harming people unnecessarily. This podcast is a parallel between conversations and certainly our current pandemic crisis. I realize this is a little bit risky and I don't want to offend anybody and I think about conversations much like a virus they can spread. The key question is if we traced our conversations would we be okay or would we be at risk? I hope this helps!

Have a Coaching Challenge (not a sales call): Schedule a Time with Tim Hagen for a Free Introductory Coaching Session:

Checkout Our Next Training Magazine Webcast Creative Learning and Coaching in the New World for 2021 Wed, Jan 27, 2021 at 12PM Pacific / 3PM Eastern : click here

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NEW Trends in Sales & Sales Management: Interview With Mike Carroll from Intelligence Conversations

By Tim Hagen on Wed,Dec 02,2020 @ 02:18 PM

This 25 minute interview with Mike Carroll from Intelligent Conversations will reveal some of the trends and things leaders need to do during  new virtual selling  times.

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Master Lesson: The 4 Areas Employees Need Help to Become Superstars

By Tim Hagen on Mon,Nov 30,2020 @ 04:41 PM

This episode teaches four fundamental areas employees need to improve and with that improvement will help workplace cultures become more engaged and positive. This master lesson will teach the four areas and what leaders can do to facilitate positive improvement.

For More Information on Coaching Employees to Superstar Status schedule a time to chat with me: click here

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My Friend Got Fired ... Welcome to Self-Awareness

By Tim Hagen on Mon,Nov 30,2020 @ 03:50 PM

This short story depicts the value of self-awareness and coaching. Recently, a friend/business associate get fired from his job. As I asked him what happen he went on a tirade of why it was completely unfair and how his boss was a jerk. As the conversation continued I realized one thing like most people who were in that predicament very few people within your ever truly honest with themselves and self-aware. Most bosses hate firing people; therefore, it begs the question why would anyone want to do this intentionally to hurt somebody? The answer is simple they don't, yet people who do get terminated often go into an emotional state of unfairness and share with anyone who will listen "look what happened to me".

My approach in the podcast is fairly aggressive and would not encourage that anybody who is not skilled in coaching yet I also look back and realize I could have done some things better but I also knew that being direct with my friend you would've wallowed in pain and anger for weeks on end.

Let me know your thoughts:

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Quit Training Managers To Coach

By Tim Hagen on Mon,Nov 30,2020 @ 03:18 PM

This podcast episode will teach the 5 tenants of what it takes to develop high-performing leadership coaches within your organization. They are as follows:

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Coaching to 2 Areas of Emotional Intelligence: Self-Awareness & Regulation

By Tim Hagen on Sun,Nov 29,2020 @ 10:32 AM

 Coaching to Emotional Intelligence is not an easy thing to do. The two major areas especially related to coaching are self awareness and self regulation. When people lack self awareness as well as lack the skills associated with self regulation this can be a wicked combination. This podcast lesson teaches a very fundamental strategy using a rule of engagement and reflective coaching to build self awareness as well as actions to pursue self regulation.

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Why Virtual Selling Provides The GREATEST Business Opportunity for Organizations

By Tim Hagen on Thu,Nov 19,2020 @ 04:19 AM

Virtual selling provides organizations one of the greatest opportunities of our lifetime. It now only drives the opportunity for sales coaching and team development, it also provides insight to something that most sales organizations and people struggle to deal with. During this episode we will teach you four strategies and reasons why virtual selling provides you a unique opportunity during this time and beyond.

Also we would encourage you to purchase the book Virtual Selling by Jeff Blount and you can get that book on Amazon: click here

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Why Virtual Selling Provides The GREATEST Business Opportunity for Organizations

By Tim Hagen on Wed,Nov 18,2020 @ 07:30 AM

Virtual selling provides organizations one of the greatest opportunities of our lifetime. It now only drives the opportunity for sales coaching and team development, it also provides insight to something that most sales organizations and people struggle to deal with. During this episode we will teach you four strategies and reasons why virtual selling provides you a unique opportunity during this time and beyond.

Also we would encourage you to purchase the book Virtual Selling by Jeff Blount and you can get that book on Amazon: click here

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Are Your Employees Coachable?

By Tim Hagen on Mon,Nov 16,2020 @ 08:26 AM

This 18 minute lesson will teach 5 things that affect one's ability to be coached. It is imperative that we understand there are two sized coaching, one who gives and who plays the role of coach, and one who receives and plays the role of coachee. So much money and time to start teaching leaders are coach we also have an opportunity to teach the recipient of their role and responsibility in the process as well. I think this lesson will help tremendously.

Let me know your thoughts:

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The Coachability Factor

By Tim Hagen on Mon,Nov 16,2020 @ 08:02 AM

To help illustrate this episode here is a poll we did on linked - provides some unique insights:

In a coaching relationship who is responsible for the success of the coaching outcome the Coach or Coachee (person being coached) ?

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The Selling World Is Changing

By Tim Hagen on Mon,Nov 16,2020 @ 07:23 AM

This 20 minute lesson teaches multiple strategies to adapt to the new world of selling virtually as well as leveraging video platforms along with how to coach to those changes successfully. There's so many opportunities right now the New World provides sales teams.  It is absolutely imperative sales people and more importantly sales leaders drive those elements of change successfully. During this podcast I mention a number of opportunities such as:

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Talent Development Showcase

By Tim Hagen on Fri,Sep 25,2020 @ 04:54 AM

Talent development leader Eric Anderson has more than two decades of creating and facilitating innovative training and coaching programs at Men’s Wearhouse. Now, he is seeking opportunities to expand upon his knowledge and experience with new clients and beyond the retail industry.

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What Does a Great Workplace Coach Do Daily?

By Tim Hagen on Sun,Sep 06,2020 @ 07:44 AM

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Mental Paralysis During A Crisis

By Tim Hagen on Wed,Sep 02,2020 @ 12:33 PM

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Handling Conflict

By Tim Hagen on Mon,Aug 31,2020 @ 11:56 AM

Conflict in the workplace is inevitable - prepare your team members to handle conflict in a positive and healthy way using the coaching strategy shown below!

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The Three Questions To Ask Yourself...EVERY DAY

By Tim Hagen on Wed,Aug 26,2020 @ 09:43 AM

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Coaching Greater Authenticity

By Tim Hagen on Mon,Aug 24,2020 @ 12:43 PM

Coaching your team members to practice greater authenticity with their peers is necessary to build a healthy workplace culture and trust among teammates, especially during these times where they may not see each other face-to-face on a daily basis.  

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Coaching Resilience

By Tim Hagen on Wed,Aug 19,2020 @ 09:56 AM

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Coaching To Greater Self-Awareness

By Tim Hagen on Mon,Aug 17,2020 @ 09:47 AM

Self-Awareness leads to higher Emotional Intelligence and more thoughtful approaches to situations in the workplace where their reaction determines the outcome.  Helping your teams to become thoughtful and self-aware can lead to healthier workplace cultures and can cultivate more positive workplace relationships.

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Coaching To Successful 120-Second Interactions With Customers

By Tim Hagen on Wed,Aug 12,2020 @ 12:05 PM

No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem!  Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:

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Check Out Our Latest Podcasts

By Tim Hagen on Tue,Aug 11,2020 @ 10:51 AM

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The #1 Problem During The Crisis & How Coaching Can Help

By Tim Hagen on Tue,Aug 11,2020 @ 09:21 AM

There is only things dividing people today from our views of political issues to racism to certainly how people see the pandemic crisis. What's amazing during difficult times is how much we do not listen to each other or have thoughtful conversations, rather we seem like were m ore in attack mode and trying to convince the other person why they are wrong. I think we are all guilty of this and hopefully the podcasts below can shed a little light and creating some more common ground.

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Measure Customer Success & Loyalty And You Now Have A Coaching Program

By Tim Hagen on Mon,Aug 10,2020 @ 03:19 PM

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Coaching To Avoid Conflict Through Communication

By Tim Hagen on Wed,Aug 05,2020 @ 04:49 PM

Conflict is, believe it or not, avoidable in the workplace through setting expectations for the quality of communication among members of the team.  The strategy below walks us through how to coach a team member through making improvements to their communication strategy to avoid future conflict.

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Want To Know Where To Coach?  Ask Your Customers

By Tim Hagen on Mon,Aug 03,2020 @ 03:45 PM

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Coaching Conversation Flow

By Tim Hagen on Thu,Jul 30,2020 @ 10:48 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Emotional Intelligence

By Tim Hagen on Wed,Jul 29,2020 @ 03:27 PM

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Alternative Non-Virtual Training & Coaching in the NEW Virtual World

By Tim Hagen on Mon,Jul 27,2020 @ 05:46 AM

Today, we are online all the time. People are getting fatigued as being online for training and meetings can be fatiguing. Here is a poll we did on linkedin and no surprise people are getting fatigued. Here is the poll:

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#1 Question for NEW Managers to Ask Their Team Members

By Tim Hagen on Sun,Jul 26,2020 @ 08:57 PM

This post teaches a very specific question methodology all NEW managers should know and utilize:

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10 Minute Video Lesson on Coaching Energy

By Tim Hagen on Sun,Jul 26,2020 @ 08:53 PM

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4 Non-Virtual Training & Coaching Strategies

By Tim Hagen on Sun,Jul 26,2020 @ 08:42 PM

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Coaching Greater Candor With Peers

By Tim Hagen on Tue,Jul 21,2020 @ 11:19 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Greater Up-Selling & Cross-Selling

By Tim Hagen on Mon,Jul 20,2020 @ 01:09 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Positivity Through Change

By Tim Hagen on Tue,Jul 14,2020 @ 12:00 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching To Greater Time Management

By Tim Hagen on Mon,Jul 13,2020 @ 03:36 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching To Avoid Distractions

By Tim Hagen on Wed,Jul 08,2020 @ 12:59 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Disengaged Employees

By Tim Hagen on Tue,Jul 07,2020 @ 11:09 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching To A Greater Understanding Of Conflict

By Tim Hagen on Thu,Jul 02,2020 @ 12:08 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

Suggested Strategy:

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Coaching Active Listening Skills

By Tim Hagen on Mon,Jun 29,2020 @ 11:47 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Accountability Through Setting Standards

By Tim Hagen on Fri,Jun 26,2020 @ 07:03 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching to Lead with Positivity

By Tim Hagen on Wed,Jun 24,2020 @ 11:06 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Employees To Higher Energy Levels

By Tim Hagen on Wed,May 06,2020 @ 04:20 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Managers To Bring Employees In For The Good Things

By Tim Hagen on Tue,May 05,2020 @ 09:35 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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The NEW Talent Battle Is Here

By Tim Hagen on Sun,May 03,2020 @ 07:54 AM

Recently, I was chatting with Jonathan Reynolds CEO of Titus Talent Strategies, and he was sharing with me some of his insight to what is going on with talent in the workplace.

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Coaching Prioritization To Maximize Success

By Tim Hagen on Fri,May 01,2020 @ 12:46 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Employees To Avoid Distractions

By Tim Hagen on Thu,Apr 30,2020 @ 02:46 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching To Greater Engagement Through Collaboration

By Tim Hagen on Tue,Apr 28,2020 @ 01:54 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Great Communicators

By Tim Hagen on Thu,Apr 23,2020 @ 10:56 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Teams To Navigate Change

By Tim Hagen on Tue,Apr 21,2020 @ 11:28 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Love or Hate It ... Change Is Coming

By Tim Hagen on Tue,Apr 21,2020 @ 07:13 AM

I hear it all the time - my people hate change or this employee fights change. Guess what? Change is here and it coming and by the way its moving fast! Instead of me writing about coaching to change which I have done I met someone who really has a unique perspective on change: Cassandra Worthy

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Attention New Managers: Time to Coach to Collaborate

By Tim Hagen on Sun,Apr 19,2020 @ 03:30 PM

This is got to be an interesting time for new managers. Think if you were just promoted or hired as a new manager and you have your team looking at you wondering what the next step is going to be? We've used this phrase over and over again yet these are truly unprecedented times. Veterans of leadership have not gone through this as many executive level leaders have not gone through this. As bad as this may sound this might be one of the most unique terms to start your leadership career because it may never be as challenging or as difficult as it is right now. Yes, we all need to get our leadership scars as bad as that also sounds it simply just comes with the territory.

This coaching map that will give you some techniques and strategies of how to collaborate. These techniques were not written for these times; nevertheless, the strategies will help build collaboration which is absolutely critical to this time frame.


This is a sample coaching map from our book series Coaching Conversations -

we hope you find this helpful!

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Coaching Remote Teams To Success Through Communication

By Tim Hagen on Fri,Apr 17,2020 @ 04:33 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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What If Your Leaders & Employees Loved Change?

By Tim Hagen on Tue,Apr 14,2020 @ 09:43 PM

Let's be honest nobody really seeks to change. Few people really embrace change enthusiastically. When it comes to current times wouldn't you agree that if everybody had a healthy relationship and were triggered enthusiastically when change occurred whether we asked for not our organizations would be better off?

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Why Conversations Matter     (Video Article)

By Tim Hagen on Tue,Apr 14,2020 @ 09:57 AM

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Coaching Leaders to Lead with Positivity

By Tim Hagen on Tue,Apr 14,2020 @ 08:22 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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7 Suggested Questions During A Crisis

By Tim Hagen on Sun,Apr 12,2020 @ 06:32 PM

Top Seven questions to ask an employee during a crisis

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Coaching Highly Coachable Employees

By Tim Hagen on Fri,Apr 10,2020 @ 05:25 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching to Greater Ownership of Job Responsibilities

By Tim Hagen on Thu,Apr 09,2020 @ 09:40 AM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Coaching Conversations That Work

By Tim Hagen on Wed,Apr 08,2020 @ 09:07 PM

Coaching is really a different language. It takes time and practice and certainly know how. We have published three books they give specific questions, activities, learning projects, and supplemental coaching strategies targeting typical workplace challenges such as attitude, motivation, teamwork, communication, etc. These books will serve you extremely well and can serve as great training guides for managers.

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Coaching to Excellent Teamwork

By Tim Hagen on Wed,Apr 08,2020 @ 03:43 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

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Conversations Matter

By Tim Hagen on Wed,Apr 08,2020 @ 05:08 AM

Often in our business, especially before our current crisis, we would hear comments from leaders like “I just don't have time to coach”, or “I’m too busy.” I've always thought this was just a smokescreen for the real reasons of not coaching. The real reason is that leaders typically don't know what to do or what to say,. So let's think about today’s situation. If there was ever a time when managers need to build trust and encourage open dialogue with their employees, it's now more than ever. Let’s face it, as a society, just as in workplace cultures, we suffer from conversation deficiencies. At its most fundamental level, we run so hard and fast that we often have dysfunctional conversations. Let’s look at this from a simplistic level. How often when we’re listening to people are we thinking about what we want to say next when they finish talking? Let’s be honest, don’t we all do it? Think about it. How often do we really demonstrate to somebody that were listening by taking the time to paraphrase what they said to show understanding? That’s true active listening. Lets all slow down and REALLY listen to understand while demonstrating empathy.

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Coaching to Comfortability with Unpredictability

By Tim Hagen on Tue,Apr 07,2020 @ 04:11 PM

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!

Challenge / Performance Area:

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Why Leaders Need to Coach Especially Now!

By Tim Hagen on Tue,Apr 07,2020 @ 06:00 AM

Leaders need to coach as at its most fundamental level it reveals one big reason why! Coaching if done before the pandemic crisis would facilitate a manager's relationship and trust with his or her employees. On the other hand, if the manager is not coaching and fell victim to the typical excuse of not having time to coach this person be at a distinct disadvantage. A manager who does not coach now has to lead their team and it begs the question with the team want to follow this leader during such a stressful time? The number one excuse we get from managers not coaches they don't have time so what happens when a crisis occurs and they magically show up and start asking questions and trying to lead their team?

Coaching is about scheduling time. Coaching is about asking questions and learning and gaining understanding of how employees are feeling and where they want to go with their careers. A manager who coaches and leverage strengths will experience a smoother transition than a manager is not taken the time to coach. During this crisis, how can a manager we has spent no time conversing or asking questions of their team now is asking questions such as how are you feeling? How will employees respond to this as this will come off is out of the ordinary.

There is no greater tool right now then coaching to demonstrate empathy and facilitate leadership as well as drive understanding and clarity of how each and every employee is uniquely feeling.

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Coaching Drives Relationships

By Tim Hagen on Mon,Apr 06,2020 @ 07:58 AM

This is a sample coaching map from our book series Coaching Conversations and we hope it helps.

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Group Coaching Is Going Virtual

By Tim Hagen on Mon,Apr 06,2020 @ 07:18 AM


The following is a coaching man from one of our books The Coaching Conversation Series. A coaching map depicts the step by step process down to the exact question, activity, and learning project manager can use to facilitate coaching specific to a particular topic. I hope this helps:

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120 Second Task Creates Great Conversations

By Tim Hagen on Mon,Apr 06,2020 @ 07:06 AM

Often when we are coaching people we lose sight of our core objective. Recently I had a conversation with a manager who wanted a person to go back to their old ways of being a positive teammate and possessing a great attitude. I asked the manager how many times he had met with this employee on this topic and he said only once up to this point. I asked what was your overall objective and he said for this person to get back to their old ways of being a great teammate with a positive attitude who went above and beyond the call of duty to help their teammates. I asked what was your objective of this upcoming conversation and he said "The Same Thing". RED FLAG: there is no way one conversation is going to lead to this misguided yet positive objective.


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3 Companies Doing GREAT Things During This Crisis

By Tim Hagen on Sun,Apr 05,2020 @ 04:59 AM

This podcast teaches specific reasons and case studies that illustrate the value of coaching and why it will allow you to do one of three things coming out of this current crisis: Podcast Link: click here

This podcast teaches specific reasons and case studies that illustrate the value of coaching and why it will allow you to do one of three things coming out of this current crisis:

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Having Uncomfortable Conversations ... Now

By Tim Hagen on Sat,Apr 04,2020 @ 09:17 AM

Having uncomfortable conversations has never been more difficult. Due to the recent pandemic crisis it's really quite ironic that people seem to be a little bit more thoughtful and nicer yet it gives you perspective as to why would a crisis bring people closer together? It forces people to gain perspective and with that being said it also forces us to have conversations that are tough.

One of the conversations is laying somebody off during a difficult time when nobody is really at fault. Instead of providing a lesson as to what to do I will use coaching questions to assist: How you have that conversation with empathy and consideration in a forward thinking helpful perspective?

Another tough conversation communicating when you don't have answers. How you do this transparently and consistently?

Third type of conversation is asking people to do more while working differently. One of the best questions when you're asking people to change especially during a crisis is the following question: What can I do to assist you to facilitate greater comfort and what could I do going forward to check in with you to ensure that you're still feeling the same way?

These times are forcing conversation. Times are forcing change. Conversation and change can be powerful if done with empathy and thoughtfulness and certainly listening… Really listening through active listening… By stating back to somebody what they said and felt and meant. This builds trust and greater relationships going forward when going back to the new normal whatever that might be.

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Mastering Conversational Leadership

By Tim Hagen on Fri,Apr 03,2020 @ 09:22 PM

Our ability to lead conversationally has never been more important than right now. Check out this podcast: 


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What Is Coaching? Why We Need It Now ...

By Tim Hagen on Fri,Apr 03,2020 @ 08:59 PM

As coaching grows in popularity more and more organizations wrestle with some very simple questions: What is coaching? How can we use it? What doleaders need to specifically do? Let’s look at some of the fundamental aspects of coaching and revisit what it truly means to coach somebody.

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Coaching During Uncertain Times

By Tim Hagen on Fri,Apr 03,2020 @ 07:34 AM

This episode teaches how to have conversations during uncertain times. It reveals some specific strategies to build awareness and commonality between employees to elevate relationships and trust within the organization even when remote.

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Coaching Against Fear

By Tim Hagen on Fri,Apr 03,2020 @ 07:24 AM

What if the acronym of FEAR was "Failure to Engage And React"? This episode will teach you how to take this acronym and convert some words to promote people's reactions to be proactive and positive, ultimately helping them dissipate fear especially during these unique times.

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Finally Coaching Is Leaping to the Forefront

By Tim Hagen on Fri,Apr 03,2020 @ 07:18 AM

Finally Coaching is getting its due credit:

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Coaching is the # 1 Thing to do Right Now~!

By Tim Hagen on Fri,Apr 03,2020 @ 04:01 AM

Coaching is the number one thing a leader can do right now. Coaching is nothing more than a conversation to learn and find out how somebody's feeling or what they want to do. If there was ever a time to find out how employees were feeling during this coronavirus pandemic is now!

When leaders coach they build trust in relationships. Coaching is about asking questions; whereas, typical leadership is about directing and telling people what to do. Typical leadership is not what people need right now to a certain extent when in fact coaching will provide greater clarity to the stress and anxiety employees might be feeling at this time.
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Save Time Selling ... Things are Changing Fast for Sales Teams

By Tim Hagen on Mon,Nov 04,2019 @ 09:58 PM

One of the most startling from a variety of sources is that over 70% of buyers in a B2B world today make their decision forever talking to a sales rep. WOW! What is a sales rep to do? It is imperative that sales people and teams reinvent themselves. We have to automate and streamline some of the mundane tasks such as prospecting, phone dialing, proposal generation, etc. The time-saving has to be reinvested into practices that allow salespeople to get in on the front part of the buying process. Here's a brief list of action salespeople can now take:

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Our Intent Does Not Equal Our Output

By Tim Hagen on Sun,Aug 04,2019 @ 04:44 PM

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Coaching From the Ground Up

By Tim Hagen on Sun,Aug 04,2019 @ 04:28 PM

One of the most fundamental things organizations can do is to go beyond the traditional training and coaching. Often, if not all the time, people are coached and taught as it relates to their job functionality. Most people are never trained or coached on how to accept coaching. Most people are never trained or coached on how to overcome change and challenge. What if organizations took time to fuel their employee's minds positively? Many organizations will on-board their employees, but will on-board their employees specific to the job requirements, processes, and procedures associated with the organization. What if organizations took a proactive step towards teaching employees how to ultimately coach themselves? What if organizations took a holistic approach of feeding their employees mind with positive material to help offset the stresses and rigors often associated with the day to day workplace?

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Solve the Number One Coaching Problem

By Katie Allbee on Thu,Aug 01,2019 @ 03:18 PM

The number one problem in coaching and corporate America today- managers are not engaging in critical conversations. What’s keeping managers from having this dialogue? It’s not lack of time, even though that’s usually the first block that comes up. It’s not that they are unqualified to be partaking in crucial conversations. What is the issue? Managers don’t know what to do and what to say when having crucial conversations that tie training objectives and coaching together. So, how do you provide managers with the skills and practice needed to become agile when it comes to having these conversations? 

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How to Start a Corporate Training Program for Coaching

By Tim Hagen on Tue,Jul 09,2019 @ 01:17 PM

Many companies are now starting corporate coaching training programs due to the value that coaching can provide an organization. There is no better opportunity to retain and develop top talent than coaching. With that being said there are certainly challenges associated with coaching such as managers taking the time to do so. Here are six steps that should help organizations develop a corporate training program for coaching that is successful:

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How To Infuse Positivity Into Your Workplace

By Katie Allbee on Wed,Jul 03,2019 @ 10:53 AM

I'm going to say something that's controversial- asking your employees to be positive can be condescending. With outside stressors influencing our lives on a consistent basis, when a manager or boss says to me, "Hey, let's put on our happy face and be excited to be here today!", my immediate reaction is, "Yeah, ok," followed by me falling back into my daily negative thoughts. Let's face it, we all have things that make focusing on our work and being mindful of our impact on the work and our workplace extremely difficult- student loans, emergency bills, that one family member who constantly causes stress, endlessly comparing ourselves to everyone else on social media... the list can go on and on. So, instead of continuing to fall into the trap of cyclical self-pity, what can I do to combat these stressors in a meaningful and lasting way? Here's how you can infuse positivity into your workplace in a way that impacts each of your unique employees:

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There Are Two Brains: The Positive and The Negative

By Tim Hagen on Wed,Jul 03,2019 @ 10:47 AM

Often we hear about the right brain and the left brain when in fact I would like to make it a little bit more simplistic. I think we have a positive brain and the negative brain. The positive brain is the brain that people feed with positive content and thoughts and emotions. The negative brain is the brain that allows negative thoughts and feelings. This in essence is a battle every single day for every single employee. I often crack a joke when I do public speaking that people have a balance act that they have to have every single day like a teeter totter. No one ever goes home at the end of the day when a loved one asks them how is your day and they say "neutral, I didn't have a feeling from 8 to 5". People usually laugh but what it indicates is it's kind of ridiculous because people normally have good days or bad days but why?

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Water Cooler Leadership

By Tim Hagen on Fri,May 31,2019 @ 03:04 PM

I think every company has the role of leader by the water cooler at some point. What is meant by water cooler leadership? Water Cooler leadership is an event that occurs typically near the water cooler where people complain and gripe about a new policy or maybe even people at the organization. The water cooler is typically a resting place for the disgruntled, but rest assure water cooler leaders have an impact in the face of change and things people go through. People will gravitate naturally to the negative cause. Often the negative takes less effort. It's easier to complain then to overcome change and challenge and do the right thing. Every organization has water cooler leaders. Some people call them the elephants in the room, but there's an important question to ask. Why do people go to the water cooler versus just doing the right thing and going to the source and working through things or overcoming change and challenge?

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Top 10 Characteristics We Want in Employees

By Tim Hagen on Fri,May 31,2019 @ 02:53 PM

There are two fundamental elements of great employees, elements that are rarely taught to them- how to overcome challenges and accept change! Everyday people who have gripes or discord with people and/or work typically are as a result of people fighting challenges or are not focused on overcoming the challenge. We train employees on job-specific duties and rarely teach them behaviors and skills associated with handling inevitable change and challenges they will encounter in the workplace.

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The #1 Skill That Takes Leaders to the Top!

By Tim Hagen on Thu,Apr 25,2019 @ 12:38 PM

The number one skill leaders should possess is the ability to converse and thoughtfully react to situations. We call this Coaching Situationally.

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The #1 Skill Leaders Lack When Coaching and What To Do About It

By Tim Hagen on Wed,Apr 24,2019 @ 10:56 AM

The number one skill seems so simple, but so many factors are against it! People cannot do it well at all. Many things get in its way, like our own thoughts and objectives. People rarely do one valuable thing that builds clarity and trust- that's active listening, where you state back what somebody said during dialogue. Active listening plays a huge role in having effective conversations, which many people struggle with.

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Why Assessments Work

By Katie Allbee on Wed,Oct 17,2018 @ 11:00 AM

We invest a lot of time and energy into figuring out how to best operate our businesses. From lean consulting down to employee performance improvement plans, we seek to figure out the best solutions to our most common workplace problems. We're able to spend millions of dollars a year on these practices, but we're omitting something vital when it comes to getting at the heart of what's going on at our companies- we're forgetting the "why".

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Evaluating the Employee-Manager Relationship

By Alyssa Nowak on Tue,Oct 16,2018 @ 08:53 PM

“What do I do when I feel as though my relationship with my coaching candidate is not bringing about the results I’m looking for? I feel as though I’ve been working with them forever but not finding success!”

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Constant Communication and Its Conundrums

By Katie Allbee on Fri,Oct 12,2018 @ 11:45 AM

Communication is key, right? It's often the answer to relationship problems with a partner, the issue that comes up when we use emails too frequently, and it's the tool we use in the corporate world to stay in touch with our fellow employees, managers, and teams. But what's the difference between quality and quantity when it comes to communication? Is it really the be-all-end-all that brings a manager and employee together, or is constant communication more aptly named "conflicting"? Here are some common themes we see with communication at Progress Coaching that get in the way of successful employee and manager relationships:

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The Power of Goal-Setting

By Alyssa Nowak on Thu,Oct 11,2018 @ 02:46 PM

When we think about what motivates us in our jobs, it comes down to something we want to achieve – the next big promotion, a pay raise, or the respect of our peers. But what is really behind those things? What do we truly want to accomplish for ourselves? That promotion may really mean job security for some, or a sense of progress for others. The pay raise? Financial security or savings for something big for yourself or your family. And the respect of our peers can stem from our need for approval from others. There is generally an emotional attachment to your goals, and even by setting them in the first place you have taken the first big step toward accomplishing them. Everyone has a goal, including the individuals on your team – all you have to do is ask the right questions.

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Coaching the Person, Not the Personality

By Alyssa Nowak on Mon,Oct 08,2018 @ 07:30 AM

So many times in my job, I get a lot of questions like, “how do you coach to engagement study results?” Questions like that remind me that so many engagement studies are based on personality tests, blanketing entire groups of individuals who are just that – INDIVIDUAL! So how can an engagement study accurately portray the personalities of each person on your team by putting them into categories rather than coaching to the individual themselves? Just a heads-up on that one – most of the time, leaders will adjust their coaching only to the groups of personalities that the engagement study believes that people with all sorts of different personalities might fall into. That strategy is time-effective, sure, as you can coach the individuals in each category the same, but not the most accurate strategy out there.

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It's Game Time: How Engaged Is Your Team?

By Alyssa Nowak on Fri,Oct 05,2018 @ 09:00 AM

When thinking about coaches of athletes, we typically picture the in-game situations. High-intensity, focused instruction paired with cheers and positive affirmations are the general structure of a coach’s interactions with players in a game or match. But what about practices? How does the coach play a part outside of the intense game play in helping the individuals they are coaching become better at their craft? And how do they get the individuals to remain ENGAGED?

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My Employee Isn't Engaged: Are They Worth Coaching?

By Alyssa Nowak on Thu,Oct 04,2018 @ 08:00 AM

I think every manager, leader, supervisor, trainer and coach has had this thought at some point in their career: What do I do with someone that isn’t engaged – are they even worth coaching? Gut instinct says, “You can’t change the way a person is.” However, after some consideration of a strategy, you can help the individual find their place. Often, lack of engagement comes from either lack of understanding or lack of knowledge on how they play a role in the company. And, for the record, every person is worth coaching to some degree. It all depends on how far you’re willing to reach to find their true motivation.

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How One Assessment Can Bring Managers and Employees Together

By Tim Hagen on Wed,Sep 26,2018 @ 09:03 PM

I've been in the practice of teaching and training managers how to coach their employees for over 20 years now. One thing that's been around even longer than that are assessment tools. Those tools are quite valuable, but we started to realize something. Many of these assessment tools are based on personality, and the output is usually canned pieces of information that require managers to interpret the data on their own in order to create a plan or coaching strategy specific to what they learned. This can be very complicated, convoluted, and quite frankly very difficult for managers, especially those who aren't yet skilled in coaching. In order to make this process easier for managers to immediately apply assessment results to tangible coaching strategies, we at Progress Coaching have created the Dual Assessment Strategy.

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Using Assessments to Bring Manager & Employee Together for Greater Engagement

By Tim Hagen on Mon,Sep 24,2018 @ 08:30 AM

While the industry has many valuable tools there is a tremendous opportunity of using a dual assessment strategy to bring the manager and employee together for common ground, greater understanding of one another, and a framework to apply coaching strategies. Progress Coaching has created such a strategy using two custom assessment strategies:

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Inspiration From Outside Your Company - What's Yours?

By Alyssa Nowak on Fri,Sep 21,2018 @ 08:00 AM

Maybe it comes from an idol – someone you’ve looked up to for ages. Maybe it comes from something that motivates you personally at home. Maybe it’s an interaction you had with someone that gave you a huge boost of confidence. Whatever that maybe is for you, everyone has a source for inspiration to be the greatest that comes from outside your company’s walls.

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Set Up Your Day for Coaching Success

By Katie Allbee on Wed,Sep 19,2018 @ 08:00 AM

As I was scrolling through my phone this morning, I came across a recent article on Forbes, "Doing This for 5 Minutes Every Morning Can Make You Nearly Twice as Productive". Turns out my daily ritual of scrolling my phone before I even consume coffee isn't setting me up for success. Luckily, I'm not alone. More than 7,000 people have taken the free online test “How Do Your Time Management Skills Stack Up?” 66% of people check their email, while only about 34% make a plan for the day. How does this translate to your day? Check out the article above for some really interesting data analysis.

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So When Do I (And When Do I Not) Coach?

By Alyssa Nowak on Tue,Sep 18,2018 @ 10:23 AM

Many people have been in a situation where they are questioning if it is “their place” to step in to coach someone else. In determining your role as a coach, there are factors that should be taken into consideration, such as the impact that your coaching might have on the situation, your relationship to the individual, and that individual’s supervisor if you are not it.

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How Coaching Can Make a Not-So-Magical-Experience Magical

By Katie Allbee on Fri,Sep 14,2018 @ 08:30 AM

Throughout my daily life, I try to illustrate connections between great customer service and coaching. It's apparent when a company truly embraces what it means to have a great culture when you experience it consistently across an organization. I welcome the millennial stereotype of brand loyalty when it comes to working with or spending money with companies that move beyond simply "talking the talk" and wholeheartedly take on the "walking the walk" piece. It's easy today to fall into a trap of simply believing a company's promise, whether it's a proclamation that their green initiatives go above and beyond their competition, or that their attention to detail and lack of frivolity is why you should purchase their product. The way I sort through this over-saturation of abundant promises is through speaking with a customer service representative.

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Quit Role-Playing! Facilitate Positive Practice Sessions

By Tim Hagen on Thu,Sep 06,2018 @ 09:00 AM

The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.

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5 Strategies to Coach Confidence

By Tim Hagen on Wed,Sep 05,2018 @ 10:30 AM

Confidence is a very brittle thing and can be broken in an instant. One of the most fundamental examples of this is when people role-play or practice inside a corporate meeting. After the practice session is completed feedback is provided and for whatever reason people seem to unload on constructive feedback. They will provide one or two things the person did well and then lead with the phrase such as "here is what I would do if I were you" and then they begin to provide multiple counts of constructive feedback. Rarely do people ever leave these meetings invigorated and the proof is when role-playing or practice is announced most people usually roll their eyes and dread the thought of doing it but why? These sessions indicate people typically do not have confidence associated with practice just due to the nature of how the feedback is provided.

Topics: confidence
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The Coach That Needs Self-Coaching

By Katie Allbee on Tue,Sep 04,2018 @ 07:45 AM

I'm going to say it- it's easier to coach someone else than it is to coach yourself. Just think about it, how often do we latch on to giving our two cents when it comes to anything? From giving our friends some advice on a new diet, telling someone how to optimize their workflow, to relationship advice and how to handle conflict at work. All of these things require little or no acceptance or awareness of how we execute any of those things. This distancing is why we prefer to focus on others rather than ourselves- it just feels better. You feel like you're being helpful, you're accomplishing something by giving someone advice or coaching someone, you're fostering a relationship, be it at work or in your personal life. But, when's the last time you asked yourself this question: Did this person really need to hear what I just told them, and why did I feel it was necessary to share that with them?

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Coaching Must Involve Practice

By Tim Hagen on Fri,Aug 31,2018 @ 09:30 AM

Without practice employees do not arbitrarily improve. Without practice we cannot observe skills and behaviors to reinforce. Without practice employees will not arbitrarily develop confidence. Without practice managers are allowing employees to practice for the first time in front of peers and customers. So what is a manager to do especially when time is limited? Here are five strategies we would encourage you to adopt when it comes to facilitating practice:

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Coaching After the Learning is Done...What's Working?

By Tim Hagen on Thu,Aug 30,2018 @ 10:00 AM

When I think about learning I think about employees who have gone to a class or maybe an online course and they’ve experienced knowledge dissemination or skill development. Where does coaching come in?

Let’s take two scenarios to illustrate this point. First, somebody attends an internal corporate workshop where he or she have learned the valuable material and engaged with his or her teammates throughout the company.

Topics: coaching
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The Two Major Reasons Managers Really Do Not Coach Their Employees

By Tim Hagen on Wed,Aug 29,2018 @ 09:00 AM

We hear it all the time "I don't have time to coach my employees" or "our industry is really different and our managers are working managers" or "we hire really good people" or ???

The fact of the matter is some of the aforementioned reasons certainly have some merit but what if managers could creatively build their own coaching programs and apply coaching strategies even when they're physically not present? What if managers were really taught how to address the two major reasons why they do not coach and provided real world assistance and support? 

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The Progress Initiative

By Tim Hagen on Tue,Aug 28,2018 @ 10:00 AM

The Power of Progress! We've been teaching Progress Coaching™ for over 20 years I wanted to share with you a really cool concept: The Progress Initiative. The Progress Initiative is a movement organizations can take for talent development and retention as well as the cultivation of effective leadership.

Topics: coaching success
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Coaching After the Workplace Engagement Study Retains & Grows Top Talent

By Tim Hagen on Mon,Aug 27,2018 @ 07:45 AM

Often, organizations will deploy a workplace engagement study to ascertain their employee's happiness and level of engagement. This could include their salary, their benefits, their engagement levels, their motivation, their team dynamics, or what have you. The purpose of the engagement study is to find out what's going on in the workplace. Often, organizations will do this on an annual basis which quite frankly is just not enough. Often, the results will be shown to an executive or upper management team only to have it sit there.

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Starting Your Coaching Relationship Positively is Critical

By Tim Hagen on Fri,Aug 24,2018 @ 09:00 AM

Starting a coaching relationship is not always easy to do and one of the things we teach in the progress coaching training system is something we call the awareness stage. The awareness stage is when we make someone aware of the opportunity to improve but the language and approach we use is as critical as anything. The goal of this stage is not to convince somebody that they have to improve, rather it's to make them aware of the opportunity, seek their emotional commitment to the area of opportunity, and ultimately establish a cadence associated with getting together.

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Be Honest with Yourself

By Tim Hagen on Thu,Aug 23,2018 @ 08:30 AM

The goal of coaching is ultimately to get people to look in the mirror step one and then take step two which is to take action on step one. The funny thing is very few people do step one very well. It's hard to be honest with yourself.

Here are a few examples of the challenges people have as it relates to being honest with themselves. Let's take a salesperson who's had a great year and when you ask that salesperson why they had a great year they tend to talk all about themselves. The next year they have a down year and you ask them what happened they tend to bring up extraneous things such as the economy or pricing issues or product issues. The funny thing is good salespeople sell during tough times. 

Topics: coaching
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Getting Executive Management To Coach

By Tim Hagen on Wed,Aug 22,2018 @ 02:10 PM

Recently, I had a conversation with an organization where one of the managers felt like there would be greater traction with their end of the year engagement study results if upper level management participated in coaching and mentoring. He presented a true fear of having such a conversation as it was filled with political potholes and risk. What is a manager to do?

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120-Second Interactions for the Front Line

By Alyssa Nowak on Fri,Mar 09,2018 @ 10:00 AM

Think of the number of interactions we have each day – how many of those interactions are more than two minutes long?  And at the end of the day, how my of those interactions do we actually remember? When we have conversations, being prepared is the key to helping your customers love what you have to offer them in a short amount of time, not just with your product or service, but with you as a person.  So the big question is: how can a salesperson be genuinely interested in a transaction and a customer without coming off as overbearing?

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The Importance of Expressing Empathy Through Coaching Questions

By Katie Allbee on Thu,Mar 08,2018 @ 09:00 AM

As someone with a background in counseling, and as a citizen who pays attention to the world around them, the world can be a tough place. Instead of avoiding difficult subjects, we know that genuine human connection can help ease some of the burden. Some of these difficult subjects like workplace culture, engagement studies, and emotional intelligence are trending for a great reason- companies are owning the fact that embracing each of these areas is key towards their overall success as a company. So, you know you need to focus on these things because they keep popping up everywhere- the news, social media, word-of-mouth around the office, mandates from upper management. Great! You've embraced the first step of the process, which is gaining an understanding. Then that begs the question- now what?

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Positivity Equals Productivity

By Alyssa Nowak on Wed,Mar 07,2018 @ 10:00 AM

Leaving little notes on your employees’ desks, taking 30 seconds out of your day to let someone know something specific that they have done that you appreciate, or calling a meeting just to let your team know that what they do is appreciated are all ways that positivity can drive a positive and productive workplace atmosphere. So what happens when positivity is missing?

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The Parent Coach

By Alyssa Nowak on Tue,Mar 06,2018 @ 10:08 AM

There are two sides to parenting – the enforcer, and the pleaser.  Most parents try to opt for the middle:  represented by the coach.  In many ways, the middle ground in parenting and coaching is the balance between enforcer and pleaser - someone who looks to lead but must also follow the cues given by those we are trying to coach, whether those people are our children, our employees, or our sports team.  We look to that coaching figure as the authority but also the guiding hand.

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A Helping Hand Goes a Long Way- Getting Your Hands Dirty With Your Team

By Alyssa Nowak on Fri,Jan 26,2018 @ 09:20 AM

This is the first part of a series from Alyssa Zickert, our new Coaching Strategist here at Progress Coaching. Let us know what you think in the comments!

Sometimes we must reach down and reconnect with our roots – in business, our roots are the employees that help build companies from the ground up. The most valuable connection any manager can possibly make in the office can be made in many ways, with the most effective being outside the comfort of the manager’s office- building valuable trust between manager and employee.

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Are You Taking Your Daily Supplements?

By Tim Hagen on Thu,Dec 14,2017 @ 12:43 PM


Supplements are so prevalent here in the United States that they have their own storefronts, loyal fan-bases, and are even touted across cable networks due to their popularity. Scientific evidence shows that some of these are beneficial to our overall health, but on one condition- they are most effective in conjunction with overall healthy behavior like diet and exercise. You can't take a magic diet supplement, for example, and expect to lose weight, all while pounding cheeseburgers and beer (wouldn't that be AWESOME?). So, in order to get the most out of your supplements, you need to support it with a healthy lifestyle.

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How to Coach "The Nine Types of People Who Never Succeed At Work"

By Tim Hagen on Fri,Dec 08,2017 @ 01:15 PM


I recently read an article written by Travis Bradberry entitled, "Nine Types of People Who Never Succeed At Work", and it immediately got me thinking. This quote stood out to me: "None of these behaviors are a career death sentence because they can be eradicated through improved emotional intelligence. All it takes is a little self-awareness and a strong desire to change." 

Let's face it- we all work with people who fit the characteristics that Travis details in this article. But this begs the question- do you simply wait for the employee or coworker to become self-aware on their own schedule, or do you intervene and propel the change?

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Using Video To Coach

By Tim Hagen on Tue,Oct 17,2017 @ 11:56 AM

Recently, we created a module called video-based coaching. The module teaches specific strategies of how to leverage video as a coaching tool versus always a manager or coach as the sole provider of coaching. We live in a video age and I thought about writing this long-winded articulate article sharing my wisdom until I saw the following video. I think this video will do most of the teaching of how video can impact people's emotions and choices which goes to the basis of what coaching really is-please share your impact or insight of this video and how video can be utilized to coach: Greatest speech I Have Seen
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What Successful Coaching Cultures Do to Develop & Retain Top Talent

By Tim Hagen on Tue,Oct 10,2017 @ 12:00 PM

Coaching is the new leadership. The days of leaders commanding and demanding people with little to input are way behind us. People crave strong leaders, but they also want an opportunity and a platform to share their ideas and insights.

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How a Dose of Conflict Can Be the Perfect Cure

By Tim Hagen on Mon,Oct 09,2017 @ 03:42 PM

When you think about conflict, or confronting someone, does it make you nervous? Doesn't it make a lot of people nervous? I want to share a notion with you that conflict, in certain moments, can be unbelievably healthy. Let me give you a couple of examples.

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Make Positive progress a priority

By Tim Hagen on Thu,Sep 21,2017 @ 03:31 PM

One of the toughest things that we go through is our ability to recruit employees. The toughest thing we need to consider is that the world is shrinking and it is very easy for candidates to find out what our organizations are like as well as specific managers and their leadership styles. A brief example might be a candidate going to work for a company and not knowing much about the company. What will the candidate do knowing he or she may have multiple offers from different companies? They may go to LinkedIn and see if they know anybody at the company. This is where a manager's personal leadership brand becomes evident or least it’s perception. A candidate might call someone at the company to find out what that boss is like. On one hand what if the boss has a reputation of not being very engaged and occasionally flies off the handle yelling in staff meetings? On the other hand what if the manager is engaged and has developed a relationship of being positive in a great developer of talent?

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Coach to the Issues and NOT Just the Situation

By Tim Hagen on Thu,Aug 24,2017 @ 11:35 AM

The most fundamental mistakes managers make when they're coaching is that they coach to the situation and not to the issue(s). Let me give you a brief example. Let's say you walk by and you hear three people at the water cooler gossiping and talking negatively about other people. You hear them demonstrating very mean spirited comments. They are really being poor teammates and employees. Often, we might address those situations feeling like we've corrected them when in fact we have not even started to coach to the real issues which might be poor attitude or a lack of teamwork or not upholding corporate values and principles. We tend to have managers thinking about coaching as an apparatus to fix things or to adjust people.

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How to Never Lose Your Job to Technology

By Tim Hagen on Thu,Jul 27,2017 @ 09:33 AM


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Motivating Managers to Coach

By Tim Hagen on Tue,May 23,2017 @ 09:10 AM

What's been a pleasant surprise in the last two years is that the coaching industry and the coaching movement has gone from this concept of, "It would be nice to coach if we had time," to organizations stating, "We must coach our employees." This has been, needless to say, refreshing.

This still begs the question- how do we motivate our managers to coach?

This article is not about how to coach, but how to continue to push our managers up that hill, since time is not an ally when so many managers today wear so many hats.

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How One Conversation Could Have Destroyed a Company!

By Tim Hagen on Thu,Apr 27,2017 @ 05:26 PM

I bet when you first read the title you thought it was over the top. This is from a company we worked with years ago that had less than 15 people when I first started working with them. I'll never forget the day this conversation took place. It still reminds me of the value of teaching coaching and what I do for a living.

A manager of one of our clients sites was extremely upset with one of his employees. He was in the "lobby", but due to the small size of the company, everyone could hear what was being said. The manager got in the employee's face, began to yell, literally called the employee stupid and began to use profanity. In the spirit of time I'll cut to the end of the story. The employee was extremely upset and abruptly left the company quitting without a two-week notice.

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Why People Avoid Conflict

By Tim Hagen on Mon,Apr 24,2017 @ 12:14 PM

When we have to do something associated with conflict and confrontation, people tend to get very squeamish and hesitant to even do so. But, in the meantime, they'll go off and tell others of their frustrations, resulting in "Water Cooler Talk"!

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Attention Executives-Your Managers Need to Coach, but So Do You!

By Tim Hagen on Fri,Apr 21,2017 @ 12:59 PM

One of the questions I receive frequently from managers is about getting their managers or executive team to coach them. They often fear retribution if they bring it up- as if they are crossing a line. When we provide our program to organizations, everybody says you should start with the executive team, which I agree with, but often it gets pushed down to management levels below the executive team. Executives are incredibly busy today, but so are managers below this level!

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Five Reasons Coaching Helps Retain top Talent

By Tim Hagen on Mon,Apr 17,2017 @ 11:49 AM

The coaching industry is growing by leaps and bounds. With that being, said I think we have to be very conscientious of the reasons why we need to coach and not just for the traditional reasons of engagement and performance development, but more organizational reasons as well.

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The 12 Minute Coaching Conversation

By Tim Hagen on Fri,Apr 14,2017 @ 11:04 AM

To be blunt, the elephant in the room is always the manager's perception of they don't have time to coach. We hear that at every client site when we start. I always laugh at this because I think if somebody leaves me and I have no time to coach them how when do I have time to even interview somebody to replace them? On the other hand, I think we're asking managers to do more and more than we ever have before; therefore, we must acknowledge time is scarce. So, knowing this conundrum, what do we do?

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What I've Learned About Feedback as a 16 Year Old

By Tim Hagen on Mon,Apr 03,2017 @ 10:30 AM

I’m not the type of person who complains about any customer service error. If a cashier is rude to me, it’s not a big deal; they’re probably having a bad day. If something I order online takes way longer to arrive than the website told me it would, I live with it. If the meal I order isn’t exactly what I receive, I usually just eat what I get.

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5 Coaching Strategies to Develop Millennials

By Tim Hagen on Fri,Mar 10,2017 @ 12:51 PM

First of all, millennials are incredible people, and let me also share this major suggestion with you-not all millennial's are alike! Treat each and every employee, including millennials, on their individual merits, characteristics, and opportunities for growth. We tend to categorize and label people too much, cutting ourselves off from truly learning what each individual is about and what they need for career and professional development.

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What I've Learned About Coaching as a 16 Year Old

By Tim Hagen on Mon,Mar 06,2017 @ 12:57 PM

This is written by 16-Year-Old Daughter Bridget: Trust me I did not edit one word as you will see: Well Done Bridget!

My family has a running joke about my father’s intelligence - or, really, his lack of intelligence. We joke that he’s been lying to us for years about graduating college, that he’s never actually read a book, and that my brother and I must be the products of either infidelity or adoption. Even the very concept of my dad’s company has often been the subject of our ridicule - on multiple occasions, I’ve remarked, “Anyone could run his company!” While there is some truth to some of these jokes (even my mom will admit she’s never seen any physical evidence that he graduated college), I’ve gained a lot more respect for what my dad does by working at his company.

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End the Blame Game with the Contribution Frame

By Tim Hagen on Fri,Mar 03,2017 @ 09:37 AM

This article is written by Peter Mclees: One of our Progress Coaching Partners.

Conflict can be…well…difficult. Perhaps you can associate with the idea that our best selves do not always show up for the occasion. Before we know it, we’re drowning in conflict and our emotional intelligence becomes emotionally dense while a fire-breathing dragon replaces our deep breathing for calmness. 

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are you progressing?

By Tim Hagen on Thu,Mar 02,2017 @ 10:12 AM

A foundational building block at Progress Coaching is the knowledge that the number one factor that motivates people for success is a sense of progress. We didn’t just pull that out of the air. In an extensive study completed by Teresa Amabile out of Harvard Business School, 76% of participants felt most motivated when they had the sense that they were progressing or getting better at their job.

Topics: Progress
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Feedback: How to change your business culture in less than five minutes a day

By Tim Hagen on Thu,Mar 02,2017 @ 10:08 AM

People in my industry, including myself, talk an awful lot about “Feedback.” To a degree that makes it seem like it’s this huge, daunting thing. It has gotten to the point where we talk so much about feedback and emphasize the importance of feedback to such a level that we forget one important truth. Rather than being a huge deal, or something to be afraid of, remember that feedback is a conscious conversation that most often takes less than one minute.

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Attitude is Everything!

By Tim Hagen on Mon,Feb 13,2017 @ 10:37 AM


Although it is impossible to control another person’s attitude, it is possible to make an impact on someone’s attitude whether it be negatively or positively. Often times, attitude is only addressed when it poses a problem or starts out poorly and gets worse. Positive attitudes are rarely addressed, and rarely do we invest in the good things while rewarding positive attitudes. Coaching can help focus on the importance of positive attitudes while working to improve negative ones.

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Teach Employees "How to Be Coached & Why"​: It Is a 2 Way Street!

By Tim Hagen on Thu,Feb 09,2017 @ 05:09 PM

We spend billions on leadership development, but what about the other side, the people receiving leadership and in this case coaching? What if we taught people how to receive feedback? What if we taught them skills to improve their "coaching reception" skills. This could include how to:

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What The Heck Are My Sales People Doing Inside The Sales Funnel?

By Tim Hagen on Tue,Feb 07,2017 @ 11:00 AM

Let's be honest, tracking sales such as leads does not drive sales performance. Tracking won or lost sales also does not drive sales performance. So why do I bring this up? Recently, I met with a sales organization in the manufacturing sector that was telling me they meet with the people every single week for coaching sessions. When I asked her what was the basis of the sessions in terms of what was conducted, she started to tell me typical answers that are related to the top and the bottom of the sales funnel such as:

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5 Funny Perspectives on "I Have No Time to Coach"​ from Managers

By Tim Hagen on Mon,Feb 06,2017 @ 09:28 AM

We hear it all the time " I have no time to coach", but this begs the following humorous perspectives on managers not having time to coach:

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The Keys to a Successful Coaching Business

By Tim Hagen on Mon,Jan 30,2017 @ 10:56 AM

Coaching has grown in popularity in terms of setting up a business now more than ever. Coaching continues to rise as the reception of coaching continues to grow in the corporate world. We have life coaches, executive coaches, sales coaches, nutrition coaches, just to name a few. As our market gets crowded, and dare I say saturated,

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Build Your "Talent Bench"​ Through Coaching

By Tim Hagen on Mon,Jan 23,2017 @ 12:53 PM

We hear the term all the time-bench strength. I think this term is used all too often as a reactionary method in case people leave the organization. However, a talent bench is when an organization proactively develops talent that can be used within the department as well as throughout the organization. A talent bench is a strategic asset that a company chooses to build to fill future management positions as well as supplemental leadership positions.

Topics: coaching
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3 Step Strategy to Coach Managers to Coach

By Tim Hagen on Tue,Jan 17,2017 @ 02:53 PM

As often providers think, our solutions are magical, and if people would just take training from us, everything would be okay. While this sounds nice, it couldn't be farther from the truth. While I think my company provides great training, other companies do as well, it begs the question, why do managers still struggle to coach? It comes down to one small detail:

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How to Expand Your Coaching Time!

By Tim Hagen on Tue,Jan 03,2017 @ 11:15 AM

Whether you are a manager or coach that provides a service of coaching time has always been our greatest challenge. It seems everybody's entering the coaching profession these days and more and more companies are starting to adopt coaching as a talent development strategy. How does one go about maximizing time?

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Angry Customers

By Tim Hagen on Thu,Dec 22,2016 @ 03:43 PM

We all talk about angry customers. Let's be honest, sometimes we don't even want to talk to angry customers, but what if there were a way that we could change our relationship with angry customers? What if we actually looked forward to an angry customer? You must think I'm crazy at this point. Let me explain. If everybody in the world gave great customer service and every customer was happy, how would we go about differentiating ourselves? What would separate us? What would make us unique from the competition, especially when it comes to customer service?

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Getting Managers to Coach is NOT Just a Training Challenge

By Tim Hagen on Mon,Dec 19,2016 @ 11:28 AM

Years ago there were few of us and now there are many of us. Who are we? We are companies that will come in and work with your organization and train your managers on how to coach. The challenge continues to grow in terms of gaining traction with managers. I would assume we all hear some of the same things such as they have a challenge with a lack of time and that they wear many hats.

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Employees Need F.A.M.E

By Tim Hagen on Tue,Dec 13,2016 @ 11:00 AM

Help your employees obtain FAME. What is FAME? FAME is an acronym for feedback, attitude, motivation, and engagement. Why did we create this acronym FAME? The reason we created it is every employee deserves the opportunity to be recognized and rewarded for their FAME and FAME can really come in the form of these four attributes.

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How Video Can Drive Coaching Success

By Tim Hagen on Tue,Dec 13,2016 @ 10:00 AM

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Save Selling Time & Coach Your Sales Team

By Tim Hagen on Mon,Dec 12,2016 @ 10:24 AM

I know this may seem a bit of a stretch but one of the things that I think has been occurring in the selling industry for years is better technology and automation tools are coming to the forefront. One such technology is phone dialer systems. We use a system called Phone Burner and while I used to dread making 100 to 200 follow-up calls after one of my webcasts I now look forward to it because the system actually makes it fun and I can easily accomplish this task in under two hours while providing a strong message.

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Coaching 101: Do Your Employees Come To You To Help You?

By Tim Hagen on Mon,Dec 12,2016 @ 10:22 AM

One of the greatest tests we can perform is to ask ourselves as leaders the following question: "do my employees come to me offering to help for the betterment of the team and the organization arbitrarily"?

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Coaching 101: Do Your Employees Look Happy?

By Tim Hagen on Mon,Dec 12,2016 @ 10:13 AM

The key element of any leader is to pause and look around. What do you see? Do people look invigorated? Inspired? Frustrated? Working well with one another? Going above and beyond what is expected for the betterment of the organization? Just doing their job?

Looking to Start and Expand Your Coaching Skills?: Check Out Our New Online Coaching Academy?:

Topics: coach
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Stuck in Mud? Here's How to Get Out

By Tim Hagen on Tue,Nov 22,2016 @ 01:33 PM

It's that time of year where finding an excuse to get out of things becomes more and more appealing with each passing day. We lack motivation- it's darker outsider earlier, it's getting colder (for those of us that have the misfortune of living in the North), and the end of year is approaching. We have to take a minute to look in the mirror by asking ourselves the question, "If I want my employee to be motivated, I need to demonstrate that. Am I doing a good job at modeling by example?" If the answer is no, take the time to focus on your own actions and consider the implications they have for your employees. It's easy to spot the faults in others, but without careful examination, your own motivation may be falling by the wayside.

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Attitude-How Self-Care Pays Off

By Tim Hagen on Mon,Nov 14,2016 @ 12:47 PM

We all make excuses. Some of the most frequent include:

  • You’re late for work.
  • You spilled your coffee.
  • Your kids were up late at home sick.
  • There’s construction causing a traffic jam.
  • You have a ton of work waiting on your desk.

We're all guilty of letting these excuses stand in the way of getting things done. The question then arises as to how do we all react to these day to day challenges with a positive and upbeat mentality? We all have bad day, but we are supposed to be able to leave our problems at the door.

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The Power of Generosity

By Tim Hagen on Fri,Nov 11,2016 @ 10:00 AM

Disconnects between departments, low levels of motivation, a negative atmosphere, employees who feud and power-struggle – many workplaces will eventually wrestle with at least one of these problems. On the surface, they might seem unrelated, but I’d suggest they all boil down to one thing: a culture of generosity.

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Feedback- How Important is it, really?

By Tim Hagen on Thu,Nov 10,2016 @ 04:34 PM

According to most of us in the field of coaching and consulting, we'd say pretty dang important. Feedback is a conversation, and just like a conversation, there's a give and take, a back and forth. Not only is delivery of feedback important, but one could argue how you respond to feedback is equally, if not more, important. Think of a moment where you have given someone feedback and they respond in a negative, or even neutral way. How did that make you feel right after that delivery? How did your opinion change regarding the person you gave the feedback to? This doesn't even have to be a business relation. The fact is that feedback has the ability to shape our opinions and future interactions based on a single moment. Therefore, it's vital to have every interaction, or give and take, be executed in a manner that incorporates emotional intelligence, understanding, and appropriate timing.

What is emotional intelligence, exactly?

This is key! Having an operational definition is important to being on the same page. So is emotional intelligence. Emotional intelligence is defined as "the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously What does this mean for you in your workplace? LISTEN to people, reflect back what they're feeling. If they're emotional, sympathize where they are coming from. If they're confused, answer their confusion. Emotional intelligence means understanding yourself and others- we can only be fully competent with others when we do this.

OK, but they understand me, right?

You know the phrase, "You know what happens when you assume things?" This definitely applies in the workplace. Never assume that by sending a simple email that your message will be conveyed. Same goes for a meeting- ask for feedback to really get at the heart of whether your message was heard. We have to consider that people have multiple intelligence's. While some may excel at visual learning, some people need auditory supplements. Get to know your people, it will help with this process.

Sometimes I like to delay my feedback to give myself/the recipient time to think.

A police officer understands the concept of this. When you get caught speeding, you receive a speeding ticket. You should employ the same tactic at your workplace. If you see behavior that you don't like, why give people the impression that they can get away with it? Everyone has the dreaded email, "Let's meet in my office" and knows how they react. They immediately shut down and are not open to feedback. If you confront someone right away, they don't have time to put up walls and come up with a defense. It should be noted that the same should go for positive behavior. IMMEDIATELY praise good behavior, publicly, and watch results skyrocket.

Need tips on becoming a better coach? Check out our webinar below to learn more about unique insights into the coaching world.

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Our Company Silos Need to Come Down

By Tim Hagen on Tue,Nov 08,2016 @ 11:00 AM

We hear it all the time… Our organization is filled with silos! Why is this? How do we get the silos to come down? How do we rebuild relationships from the top down that facilitate cooperation throughout the organization?

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Why Great Sales People Don't Always Make Great Sales Managers

By Tim Hagen on Mon,Nov 07,2016 @ 11:00 AM

What makes a great manager? One could argue that experience defines a great coach, but I'll play devil's advocate for a second here. I don't think that's the case- at least when it comes to experience with subject matter. Coaching and managing have their similarities, and the common denominator with both is that emotional intelligence is vital to a success coach. How do we expect someone whose numbers are great, sales are astonishing, and consistently achieves their goals to automatically achieve what it takes to work well with others and manage them in a productive way? Fostering that growth with all employees is necessary to to success when it comes to creating a workplace culture that encourages employee development. How many times have you walked into a workplace where everyone is doing the same, daily grind, with no foresight to their career path? Where does this come from? I'd argue that lack of coaching and proper management is the reason to blame, here. I know I'm making a lot of contentious statements here, but working with others is not necessarily a skill that people immediately pick up. By having this coaching culture that works on not only those skills, but also attitudes, self-development, engagement- you'll have a culture that you're proud of and one that fosters development of managers inherently.

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We All Have Room to Improve

By Tim Hagen on Fri,Nov 04,2016 @ 01:52 PM

We can all think of things that people can do better with- it's human nature to seek out some of the negative things in others. But how often to we reflect on our behaviors, especially us managers, and truly drill down on the specific areas that need improvement. Often times, the hardest part about this process is beginning the self-reflection. Ask yourself these questions to gauge whether or not you're living up to your full potential as an influential manager:

Topics: coaching
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COaching is a Journey

By Tim Hagen on Fri,Nov 04,2016 @ 11:00 AM

An increasing number of managers and companies are cultivating a culture of coaching, and as a result they are seeing higher levels of employee engagement, being proactive, and a more positive workplace culture. Yet even as this cultural ground-swell occurs, many people persist in seeing coaching as a dichotomy, as black or white, either you’re a coach who nurtures, or a manager who yells. But persisting in seeing coaching as an either-or scenario misses a really important point about coaching: everyone needs a coach. Even coaches. We can all improve.

Topics: coaching growth
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A Coach's Job is Never Done!

By Tim Hagen on Thu,Nov 03,2016 @ 01:44 PM

A coach's job is never done! Many people know and some people do not know but I coach a varsity boys volleyball team. The picture above is the first year of our team and many of the kids still keep in touch with me, specifically the kid I'm asking help about as well. Many of these kids been friends with my son (#13 in front row of picture above) since they were little. One of the kids recently was diagnosed with diabetes a few years ago and his diabetes has become challenging in recent years. This is come to the point where he literally passes out standing up and has injured himself. When I first heard about this it brought up fond memories of this kid, Ryan Prom, because he was always talking about his family and friends in such high regard even at a young age. Ryan loves to play volleyball and without help he may not be able to continue do so and that's why I'm writing this blog. I think most people who follow my blogs would agree they are typically hundred percent educational without any selling but I guess I'm selling right now. I need your help! There are specially trained dogs who can literally sense when their owners blood sugar is getting low and could notify them before they actually pass out. Amazing! These dogs are not cheap and that's why again I'm writing this blog.

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SWOT-Based Coaching

By Tim Hagen on Tue,Oct 18,2016 @ 01:31 PM


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5 Problems Managers Face When Coaching Attitudes (And How To Solve Them)

By Tim Hagen on Mon,Oct 17,2016 @ 10:39 AM


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Map Your Sales Success with "Sales Mapping"

By Tim Hagen on Mon,Oct 10,2016 @ 11:56 AM

What is Sales Mapping? Sales Mapping is a program where a sales process and / or approach is mapped to a set of performance requirements to better understand specific performance requirements and position sales leaders to apply proven sales coaching strategies to these requirements.

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What Would You Do? Coaching Contest

By Tim Hagen on Mon,Oct 10,2016 @ 11:55 AM

Here's an audio from an upcoming coaching contest we will be delivering in our November newsletter. What were going to do is provide a monthly challenge along with prizes and no not to take our training or get a free product from us but actual gift cards from Starbucks or other types of businesses. The idea is to get a conversation going and we are going to use our newsletter as a tool to facilitate this.

Here's a sneak peek at the contest that will be presented in our November newsletter:

Join The Contest Here by Clicking on our Newsletter Signup: Newsletter Signup

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How to Change Your Culture Using an LMS

By Tim Hagen on Fri,Aug 12,2016 @ 06:46 PM

Acronyms are thrown around the corporate world on a frequent basis. The main objective is sifting through them and truly delving into their definitions. For example, if you're like me, staying ahead of the curve and trends in the workplace is vital to creating an engaged culture that sustains growth. One tool that allows you to monitor and change your to culture is an LMS. So, what is an LMS? Learning management systems allow you to develop, assign, and track online learning. This is the trend in the workplace today, so you know there are plenty of them to choose from. In fact, this market is set to grow to about $50 billion dollars by the end of the business year, according to a Docebo report. Doing things online, on the go, and using a platform that is simple and easy to use and understand is necessary to stand out amongst the myriad of options available to you. In the article written by William Felton, "The Best LMS for 2016", he rates some of the most prominent learning systems available to universities, organizations, and businesses today.

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Attitudes affecting your culture?

By Tim Hagen on Wed,Aug 10,2016 @ 11:00 AM


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How to build a culture of trust at your workplace

By Tim Hagen on Thu,Aug 04,2016 @ 11:00 AM

Money, benefits, fun activities- what actually keeps someone motivated to come to work? While an energetic and engaging boss begins the process, what ultimately ends the debate is a trusting, cooperative environment. Not only does the manager need to trust that the employee will complete and fulfill obligations, but the employee needs to trust that the manager creates an environment of standards that they keep as well. In the TED talk by Rachel Botsman, she explains the new, visible nature of evaluating trust in the workplace seen in companies such as Uber, AirBnb, and more. While these companies are succeeding by providing a constant visual of mutual feelings, take a minute to ask yourself if you have such measures in your own place of employment? Not only does this provide a culture of openness and understanding, but a visual expectation of standards. However, do you have measures to take that information one step further? do you have the information without a plan to change or foster the current culture? Check out our free webinar to learn more about how you can change the culture of trust in your workplace today. Link to follow video. 

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Three Core Requirements of a Positive Workplace

By Tim Hagen on Thu,Jul 28,2016 @ 01:00 PM

There are more than three, but we have to realize high level the core things that need to be accomplished to secure and sustain a positive workplace culture. We believe at Progress Coaching that a culture is made up of the conversations and interactions we have within it. With that being said this article will take a top-down view point of what a culture needs to secure those conversations:

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Coaching Career Development with Your Whiteboard

By Tim Hagen on Wed,Jul 27,2016 @ 11:49 AM

Do you ever find it difficult to get your point across when it comes to discussing changes with your employees? Sometimes, getting from where you are to where you want to be needs to be accompanied with a visual. Not only does this allow your employees to understand the details necessary to make growth, but it allows you to truly depict, in a positive manner, how to best achieve that change by illustrating it on a whiteboard. Whiteboard coaching allows your employees to visualize the timeline of change, providing you a powerful tool by simply using something that is probably already sitting in your office. 

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