Handling Conflict
Conflict in the workplace is inevitable - prepare your team members to handle conflict in a positive and healthy way using the coaching strategy shown below!
Coaching Greater Authenticity
Coaching your team members to practice greater authenticity with their peers is necessary to build a healthy workplace culture and trust among teammates, especially during these times where they may not see each other face-to-face on a daily basis.
Coaching To Greater Self-Awareness
Self-Awareness leads to higher Emotional Intelligence and more thoughtful approaches to situations in the workplace where their reaction determines the outcome. Helping your teams to become thoughtful and self-aware can lead to healthier workplace cultures and can cultivate more positive workplace relationships.
Coaching To Successful 120-Second Interactions With Customers
No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem! Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:
Measure Customer Success & Loyalty And You Now Have A Coaching Program
Coaching To Avoid Conflict Through Communication
Conflict is, believe it or not, avoidable in the workplace through setting expectations for the quality of communication among members of the team. The strategy below walks us through how to coach a team member through making improvements to their communication strategy to avoid future conflict.
Coaching Conversation Flow
This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!
Coaching Greater Candor With Peers
This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!
Coaching Greater Up-Selling & Cross-Selling
This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!
Positivity Through Change
This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!
