The number one skill leaders should possess is the ability to converse and thoughtfully react to situations. We call this Coaching Situationally.
What The Heck Are My Sales People Doing Inside The Sales Funnel?
Let's be honest, tracking sales such as leads does not drive sales performance. Tracking won or lost sales also does not drive sales performance. So why do I bring this up? Recently, I met with a sales organization in the manufacturing sector that was telling me they meet with the people every single week for coaching sessions. When I asked her what was the basis of the sessions in terms of what..
Angry Customers
We all talk about angry customers. Let's be honest, sometimes we don't even want to talk to angry customers, but what if there were a way that we could change our relationship with angry customers? What if we actually looked forward to an angry customer? You must think I'm crazy at this point. Let me explain. If everybody in the world gave great customer service and every customer was happy, how..
I Was Too Stupid To Fail: It's NEVER That Complicated: Those Darn RGB Cables (Entry # 4)
Missed my last "Too Stupid" post? Click here to catch up.
The Sales Difference: Case Study # 1
I received a number of emails and inquiries from my last post on the Sales Difference and think you. The Sales Difference is really when you think about it a nebulous but also very specific concept. What I mean by that is we can make it more or less what we wanted to be.
Clients Should Define Your Team!
What is a great team? What do clients want? So often we define things from the inside out versus the outside in. What if client defined their expectations of how teams should work together as teammates and then we did it - wouldn't that provide a great advantage in the marketplace?
Develop a Sales Coaching Objection Board: Three-Part Strategy
We work with a lot of sales organizations and their sales teams, and one of the most common things we hear is about is a staff’s ability to deal with objections. Objections are tough when they are related to price, competitor, stall, prospecting, etc. just to name a few.