The Art of Receiving and Giving Feedback for Approachability & Coachability

What if the key to transforming your leadership skills lies in understanding the delicate balance between intent and perception?

Mastering Feedback: The EAT Method for Personal and Professional Growth

What if feedback wasn’t something to dread, but a positive tool for growth? In this compelling episode, we unravel the interwoven concepts of approachability, coachability, and feedback. We'll redefine feedback as valuable insights, perspectives, and observations, rather than a trigger for defensive reactions.

Unlocking Coachability: Overcoming Emotional Barriers to Effective Feedback

What if your emotional reactions are the very things that block you from becoming more approachable and coachable? We uncover the hidden mental blockages that hinder our ability to accept and process feedback effectively. We shed light on the RIAR syndrome (React, Interpret, Articulate, Reflect) and how it distorts our..

Harnessing the Potential of Employees through SAFE Coachability

What if the way we've been thinking about coaching in the workplace is all wrong? Instead of viewing coaching as a corrective measure, what if we saw it as an investment in someone's growth?

A Hard Truth: Emotional Intelligence First Requires True Self-Awareness

I’ve shared this story before about one of our clients. It’s a prime example of the importance of developing emotional intelligence in your workplace, which can't be accomplished without first developing self-awareness.

Mastering Self-Awareness For Effective Interactions

Throughout my daily life, I try to illustrate connections between great customer service and coaching. It's apparent when a company truly embraces what it means to have a great culture when you experience it consistently across an organization. I welcome the millennial stereotype of brand loyalty when it comes to working with or spending money with companies that move beyond simply "talking the..

The phrase "role-playing" universally tends to conjure up sighs, eye-rolls, and groans. Even though this is the typical case, can we all agree that we don't get better without practice? One of the reasons role-playing get such a negative connotation really has nothing to do with role-playing itself, rather it’s based upon how we give one another feedback.

Leaving little notes on your employees’ desks, taking 30 seconds out of your day to let someone know something specific that they have done that you appreciate, or calling a meeting just to let your team know that what they do is appreciated are all ways that positivity can drive a positive and productive workplace atmosphere. So what happens when positivity is missing?

When we have to do something associated with conflict and confrontation, people tend to get very squeamish and hesitant to even do so. But, in the meantime, they'll go off and tell others of their frustrations, resulting in "Water Cooler Talk"!