The number one problem in coaching and corporate America today- managers are not engaging in critical conversations. What’s keeping managers from having this dialogue? It’s not lack of time, even though that’s usually the first block that comes up. It’s not that they are unqualified to be partaking in crucial conversations. What is the issue? Managers don’t know what to do and what to say when having crucial conversations that tie training objectives and coaching together. So, how do you provide managers with the skills and practice needed to become agile when it comes to having these conversations?
Without practice employees do not arbitrarily improve. Without practice we cannot observe skills and behaviors to reinforce. Without practice employees will not arbitrarily develop confidence. Without practice managers are allowing employees to practice for the first time in front of peers and customers. So what is a manager to do especially when time is limited? Here are five strategies we would encourage you to adopt when it comes to facilitating practice:
When I think about learning I think about employees who have gone to a class or maybe an online course and they’ve experienced knowledge dissemination or skill development. Where does coaching come in?
Let’s take two scenarios to illustrate this point. First, somebody attends an internal corporate workshop where he or she have learned the valuable material and engaged with his or her teammates throughout the company.
The Power of Progress! We've been teaching Progress Coaching™ for over 20 years I wanted to share with you a really cool concept: The Progress Initiative. The Progress Initiative is a movement organizations can take for talent development and retention as well as the cultivation of effective leadership.
Starting a coaching relationship is not always easy to do and one of the things we teach in the progress coaching training system is something we call the awareness stage. The awareness stage is when we make someone aware of the opportunity to improve but the language and approach we use is as critical as anything. The goal of this stage is not to convince somebody that they have to improve, rather it's to make them aware of the opportunity, seek their emotional commitment to the area of opportunity, and ultimately establish a cadence associated with getting together.
The goal of coaching is ultimately to get people to look in the mirror step one and then take step two which is to take action on step one. The funny thing is very few people do step one very well. It's hard to be honest with yourself.
Here are a few examples of the challenges people have as it relates to being honest with themselves. Let's take a salesperson who's had a great year and when you ask that salesperson why they had a great year they tend to talk all about themselves. The next year they have a down year and you ask them what happened they tend to bring up extraneous things such as the economy or pricing issues or product issues. The funny thing is good salespeople sell during tough times.
I bet when you first read the title you thought it was over the top. This is from a company we worked with years ago that had less than 15 people when I first started working with them. I'll never forget the day this conversation took place. It still reminds me of the value of teaching coaching and what I do for a living.
A manager of one of our clients sites was extremely upset with one of his employees. He was in the "lobby", but due to the small size of the company, everyone could hear what was being said. The manager got in the employee's face, began to yell, literally called the employee stupid and began to use profanity. In the spirit of time I'll cut to the end of the story. The employee was extremely upset and abruptly left the company quitting without a two-week notice.
When we have to do something associated with conflict and confrontation, people tend to get very squeamish and hesitant to even do so. But, in the meantime, they'll go off and tell others of their frustrations, resulting in "Water Cooler Talk"!
One of the questions I receive frequently from managers is about getting their managers or executive team to coach them. They often fear retribution if they bring it up- as if they are crossing a line. When we provide our program to organizations, everybody says you should start with the executive team, which I agree with, but often it gets pushed down to management levels below the executive team. Executives are incredibly busy today, but so are managers below this level!
This article is written by Peter Mclees: https://www.linkedin.com/in/petermclees/ One of our Progress Coaching Partners.
Conflict can be…well…difficult. Perhaps you can associate with the idea that our best selves do not always show up for the occasion. Before we know it, we’re drowning in conflict and our emotional intelligence becomes emotionally dense while a fire-breathing dragon replaces our deep breathing for calmness.
Although it is impossible to control another person’s attitude, it is possible to make an impact on someone’s attitude whether it be negatively or positively. Often times, attitude is only addressed when it poses a problem or starts out poorly and gets worse. Positive attitudes are rarely addressed, and rarely do we invest in the good things while rewarding positive attitudes. Coaching can help focus on the importance of positive attitudes while working to improve negative ones.
We spend billions on leadership development, but what about the other side, the people receiving leadership and in this case coaching? What if we taught people how to receive feedback? What if we taught them skills to improve their "coaching reception" skills. This could include how to:
Let's be honest, tracking sales such as leads does not drive sales performance. Tracking won or lost sales also does not drive sales performance. So why do I bring this up? Recently, I met with a sales organization in the manufacturing sector that was telling me they meet with the people every single week for coaching sessions. When I asked her what was the basis of the sessions in terms of what was conducted, she started to tell me typical answers that are related to the top and the bottom of the sales funnel such as:
Coaching has grown in popularity in terms of setting up a business now more than ever. Coaching continues to rise as the reception of coaching continues to grow in the corporate world. We have life coaches, executive coaches, sales coaches, nutrition coaches, just to name a few. As our market gets crowded, and dare I say saturated,
We hear the term all the time-bench strength. I think this term is used all too often as a reactionary method in case people leave the organization. However, a talent bench is when an organization proactively develops talent that can be used within the department as well as throughout the organization. A talent bench is a strategic asset that a company chooses to build to fill future management positions as well as supplemental leadership positions.