Get to the heart of emotional intelligence with empathy, a crucial skill sharpened in the shadows of the pandemic. Discover the profound ways in which empathy can transform workplace dynamics and personal connections. Through an enlightening exercise at a client site, we witnessed the power of truly listening without judgment, and Ken's..
Ever found yourself grinding your teeth over a team member's flaws, blind to what they excel at? That's the cliffhanger we tackle with a tale of transformation that began with an exasperated manager and an employee's untapped potential. Our conversation pivots on a singular, powerful question that reframes a common workplace conundrum: "What does the employee do well?"
The number one skill seems so simple, but so many factors are against it! People cannot do it well at all. Many things get in its way, like our own thoughts and objectives. People rarely do one valuable thing that builds clarity and trust- that's active listening, where you state back what somebody said during dialogue. Active listening plays a huge role in having effective conversations, which..
Communication is key, right? It's often the answer to relationship problems with a partner, the issue that comes up when we use emails too frequently, and it's the tool we use in the corporate world to stay in touch with our fellow employees, managers, and teams. But what's the difference between quality and quantity when it comes to communication? Is it really the be-all-end-all that brings a..
Money, benefits, fun activities- what actually keeps someone motivated to come to work? While an energetic and engaging boss begins the process, what ultimately ends the debate is a trusting, cooperative environment. Not only does the manager need to trust that the employee will complete and fulfill obligations, but the employee needs to trust that the manager creates an environment of standards..