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Coaching To Successful 120-Second Interactions With Customers

By Tim Hagen on Wed,Aug 12,2020 @ 12:05 PM

No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem!  Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:

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Measure Customer Success & Loyalty And You Now Have A Coaching Program

By Tim Hagen on Mon,Aug 10,2020 @ 03:19 PM

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Creating and Coaching "The Sales Difference"

By Tim Hagen on Mon,Jan 11,2016 @ 10:44 AM

 Today customers are buying more and more frugally, thus putting the pressure on sales teams to outperform the competition. The challenge is are we attacking this issue from the right perspective by training sales people on selling skills and product knowledge? While these are valuable they do NOT provide customers with the opportunity to look at YOU or your sales team differently. What if there were a way to differentiate yourself and what you sell every step of the way where customers look at you as a partner and NOT just someone selling a product or service they need?  The way we sell is as important as what we sell and each interaction creates a perception. Thus the coaching opportunity!

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Tips to Keep Up Your Sales in the Summer

By Jackie Dhein on Wed,May 28,2014 @ 02:58 PM

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Make More Sales by Asking Questions & Listening

By Tim Hagen on Thu,May 22,2014 @ 04:16 PM

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Your Customer Service Stinks !

By Tim Hagen on Fri,Feb 28,2014 @ 06:42 AM

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Coaching Attitudes in the Workplace ... No Need for Rough Stuff

By Tim Hagen on Fri,Feb 14,2014 @ 12:41 PM

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Funny Views of Why Managers Need to Coach

By Tim Hagen on Sun,Dec 01,2013 @ 08:37 AM

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Active Listening. . . An Important Coaching Tool

By Tim Hagen on Tue,Aug 06,2013 @ 02:27 PM

 Active Listening

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Improve Your Customer Service

By Tim Hagen on Thu,May 16,2013 @ 04:01 PM

Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team. 

     Think of customer service people as the gatekeepers of your company. If it’s great, then people are going to think your company is great. However, if your team is rude or apathetic, then suddenly, that becomes the overall view of your business. Customer service is a tool that companies should leverage more often. Customers call in with questions or problems, and they don’t want to be greeted who has a case of the Monday’s…everyday. 

     GREAT customer service is really the number one reason customers join and stay with companies. Organizations spend billions of dollars on sales training but not nearly enough on helping customer service staff and those employees who interact with customers. Employees who handle customers leave an impression during and after every interaction. What if these people were educated and provided with techniques to WOW the customer on every interaction? What would sales be like than?

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WIFT: What's In It For Them?

By Tim Hagen on Fri,May 03,2013 @ 03:27 PM

WIFT: "What's In It For Them"?

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The Importance of Customer Service

By Tim Hagen on Fri,Apr 12,2013 @ 11:03 AM

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Active Listening: Part 3

By Tim Hagen on Fri,Apr 12,2013 @ 10:30 AM

In active listening, there are six steps that are important to follow. In part three, we will look at steps five and six.

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What's in it for the Customer?

By Tim Hagen on Tue,Apr 09,2013 @ 03:39 PM

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Active Listening: Part 2

By Tim Hagen on Tue,Apr 09,2013 @ 03:22 PM

In active listening, there are six steps that are important to follow. In part two, we will look at steps three and four.

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