No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem! Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:
The Progress Coaching Blog
Today customers are buying more and more frugally, thus putting the pressure on sales teams to outperform the competition. The challenge is are we attacking this issue from the right perspective by training sales people on selling skills and product knowledge? While these are valuable they do NOT provide customers with the opportunity to look at YOU or your sales team differently. What if there..
Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team. Think of customer service people as the..