As I sat observing the subtle dance of human interaction at a local pharmacy, I stumbled upon a profound realization about the power of observation. It was there, amidst the quiet struggle of a new employee grappling with a sluggish register and a less-than-supportive manager, that the essence of emotional awareness in leadership crystalized for me.
No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem! Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:
Today customers are buying more and more frugally, thus putting the pressure on sales teams to outperform the competition. The challenge is are we attacking this issue from the right perspective by training sales people on selling skills and product knowledge? While these are valuable they do NOT provide customers with the opportunity to look at YOU or your sales team differently. What if there..