Unleashing the Power of QALMS: Transformative Training Reinforcement for Leaders & Trainers

    July 22, 2024 Posted by : Tim Hagen
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    Unleashing the Power of QALMS: Transformative Training Reinforcement for Leaders & Trainers

    Could a simple framework transform the way your organization reinforces training?

    Meet QALMS, the ultimate tool for developing effective training reinforcement partners.

    We strip down the QALMS framework—Questions, Activities, Learning projects, Motivator, and Supplemental coaching—to show you how it can seamlessly integrate with your training initiatives.

    Whether you’re rolling out a new course on negotiation skills or refining customer service protocols, this versatile approach enables leaders to become true allies with their teams in ensuring long-term success. Read the compelling examples of QALMS in action across various sectors like sales, customer service, banking, and credit unions. We'll teach how to craft a coaching map that outlines critical questions, activities, and learning projects, and discover strategies to keep your team motivated and supported.

    This one is loaded with the insights to leverage QALMS as both a teaching and design tool, ensuring the knowledge gained in training programs translates into real-world excellence.


    We've talked previously about our coaching framework, and if you happen to have a pad of paper, write this down.

    QALMS

    This is how we teach leaders how to coach. This coaching framework can also be used as a mapping methodology for your particular training initiatives or imperatives. For example, let's say you're doing your own internal training on negotiation skills and you want to teach a group of people some tactics to improve their skills. Once the training's over, that training needs to be reinforced. Ideally, you want the leaders to become your training reinforcement partners. How do you do that?

    Use the coaching framework. QALMS.

    -Questions

    -Activities

    -Learning Projects

    -Motivator

    -Supplemental Coaching

    Not only can you educate leaders on how to coach, but you can also use that framework to create your own coaching materials to become a reinforcement tool for your training initiatives, such as negotiation skills. You can literally create what we call a coaching map or a coaching guide using QALMS.

    When someone goes through your negotiation training, whether it be online or a seminar or workshop, you can create a coaching map. Write out the questions, itemize the activities, and write out how to utilize a learning project. That's the QAL in the framework.

    Then you can give sample dialogue pieces of how to coach to someone's motivation, where they want to go or what their ideal end-state is, and then you can create 3-4 supplemental coaching strategies, such as observing and journaling or peer-to-peer practice sessions. Use this coaching framework to become your design tool to reinforce your training.

    The framework is not only utilized to teach leaders how to coach but can also be used as your training reinforcement design tool. We've done this for sales, customer service, credit unions, manufacturers, and banks. What we do is we take the same framework (QALMS, Questions, Activities, Learning projects, Motivator, and Supplemental coaching) and we craft custom solutions.

    We've done this for sales processes and customer service models, and we're currently doing it for a couple of banks and credit unions' corporate values and missions.

    How do we coach to the definition of integrity, being a great teammate, and other critical workplace behaviors? This coaching framework works every time.

    Remember, when you have a coaching framework, that can be your mapping methodology to reinforce your training and L&D initiatives.


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    About Author

    Tim Hagen
    Tim Hagen

    Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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