Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.
The Progress Coaching Blog
Active Listening- A Key Sales Skill to Increasing Success
Listening is a part of everyday life; amazingly few of us do a good job at it. The average person speaks between 160-200 words per minute, however our mind is capable of processing 4-5 times more information than that in the same length of time, making it very easy for us to begin thinking about other things. We live in a fast paced world where often we are watching television, cooking dinner,..
Staying Silent Can Be Very Loud to Employees
I just spoke to a group about "Coaching Employees with Bad Attitudes" and it was a lot of fun. The thing that managers and leaders do not realize at times is when we do not confront or address employees with bad attitudes the "silence" is non-verbal permission to continue to behave that way. We must as leaders develop skills to confront issues and not people; therefore, we avoid the silence that..
4 Employee coaching tips for ride-a-long's with reps
Below are a few coaching tips to increase the learning opportunities when riding along with sales reps for observation:
An active learning strategy for employee growth and development
There are THOUSANDS of books out there on selling and customer service skills, use them as a part of your coaching or training initiatives for access to great and inexpensive information. Have your team read 1 book a week, and require them to apply one new thing they learned from the book everyday. This one new thing could be a specific skill or technique, or even just a new attitude or way of..
A specific method to coaching employees with bad attitudes
As coaches, managers, and employees we have certainly come across the occasional (or regular) recruit with a bad attitude. They don’t want to be a team player, they complain about policy, other people, management, and in general make a work atmosphere uncomfortable. These bad apples can certainly spoil the entire bunch if not dealt with, but how do you deal with these types of people..
Why we should kill the typical employee performance review
Years ago I was walking through a client site, it was strangely quiet and all the manager's office doors were shut. I asked a manager, “What’s going on around here, why is everyone so quiet today?” He responded by explaining that all the managers were busy doing their yearly reviews of their staff, and that they were due to HR by the end of the day. While this may be a typical scenario, it left..
Turn your sales team's experience into a tailored sales training handbook
We often speak about utilizing group discussions and best practices as a part of your employee coaching program, to help improve your sales team. Now we propose you to take it one step further, and actually document these best practices, to create the greatest sales handbook your team could ask for. You can read hundreds of books and articles about selling, but who better to learn sales tips..
Introduction to a business coaching program- Free 5 day video series
Sign up to receive this free 5 video introduction to a business coaching program, and learn specific ways to begin coaching and developing your employees.
Invest Everyday in Employee's Happiness and Effort to Improve Will Increase
I was just asked a question by a client in regard to starting their coaching program. I asked what she meant and she said I would have no idea because there are so many things my teams need to improve. It was at that moment I realized most people think coaching is about "only" improving things when in reality the way to truly motivate and develop areas of needed improvement is to leverage what..