10 Tips to Keep Sales Strong Through Summer

How to Improve Employee Attitudes

Bad attitudes can hinder a business. When even one employee has a less than sunny disposition you run the risk of having it wear off on others. Bad attitudes can tear co-workers apart, can decrease productivity through out the office, and can become transparent to customers. I believe attitude impacts our ability to learn, work well with others, and help..

4 Sales Training Techniques to Give You a Competitive Edge

With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale.                                          Sales without Customer                                    Service is like stuffing money                                       into a pocket full of holes...

Definition of Coaching

Coaching is all about driving performance through developing employees. Each employee will progress in different ways. Not every employee is going to need development in the same areas. Coaching is fundamentally based in discovering each employee’s area(s) in need of improvement and developing each targeted area. The fact is every person, including coaches, can always be..

How to Support a Coaching Culture

The coaching culture in any organization is only as strong as the organizational structure that sustains it. Creating a successful coaching culture doesn’t happen over night. Building a coaching culture requires a collective effort from many different individuals within the organization. However, when this collective coaching effort is backed by a strong..

Sustainable Training in 3 Easy Steps

Training takes more than a one or two day workshop to be successful and effective. Training needs to be a process not a one stop event.  The below 3 parts must be included to ensure that your training programs are effective and that the learning becomes sustainable.

How to Become an Executive Coach

Keys to Coaching SuccessBeing an executive coach means using methods and techniques that truly drive change in their employee’s performance. There is a misconcept that coaching is about feeling good or earning the the title of coach. But a true executive coach knows driving performance benefits the organizations, its leaders, and most importantly the employees. If..

How to Train the Trainer

When it comes to sales training, it takes a lot of knowledge and effort to be able to cultivate and grow a great salesperson. Becoming a great sales trainer takes time, and it requires constant learning and sharing. Sales trainers need to be able to pick up different tips, tools and techniques that they can help others apply to their day-to-day work. In order to retain..

How to Improve Customer Service

Define Customer Service Touch Points- A TOUCH Point is any customer service interaction a department and/or its employees has with customers whether in-person or not.