When coaching to build customer relationships, whether it be sales reps or customer service reps, there are a few key coaching questions you can work into a coaching session to boost an employee’s level of awareness and ultimately change behavior to consciously work to build relationship with customers.
Marketing, advertising, public relations. These are tools that we use to make sure that consumers are aware of our product and service. We can spend thousands of dollars (and most companies spend more) just to make sure that consumers know about us, but here’s the catch: it takes more than brand awareness to influence a customer’s decision. The ultimate..
You have probably seen your fair share of articles or blog posts telling you exactly how that person did their coaching and how well it worked for them. Well, I have decided to take a different approach. I wanted to get the word out on the top 5 coaching no-no'sthat everyone should follow.
Bad attitudes can hinder a business. When even one employee has a less than sunny disposition you run the risk of having it wear off on others. Bad attitudes can tear co-workers apart, can decrease productivity through out the office, and can become transparent to customers. I believe attitude impacts our ability to learn, work well with others, and help..
With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale. Sales without Customer Service is like stuffing money into a pocket full of holes...
Coaching is all about driving performance through developing employees. Each employee will progress in different ways. Not every employee is going to need development in the same areas. Coaching is fundamentally based in discovering each employee’s area(s) in need of improvement and developing each targeted area. The fact is every person, including coaches, can always be..
The coaching culture in any organization is only as strong as the organizational structure that sustains it. Creating a successful coaching culture doesn’t happen over night. Building a coaching culture requires a collective effort from many different individuals within the organization. However, when this collective coaching effort is backed by a strong..
Training takes more than a one or two day workshop to be successful and effective. Training needs to be a process not a one stop event. The below 3 parts must be included to ensure that your training programs are effective and that the learning becomes sustainable.
Keys to Coaching SuccessBeing an executive coach means using methods and techniques that truly drive change in their employee’s performance. There is a misconcept that coaching is about feeling good or earning the the title of coach. But a true executive coach knows driving performance benefits the organizations, its leaders, and most importantly the employees. If..