Training takes more than a one or two day workshop to be successful and effective. Training needs to be a process not a one stop event. The below 3 parts must be included to ensure that your training programs are effective and that the learning becomes sustainable.
Keys to Coaching SuccessBeing an executive coach means using methods and techniques that truly drive change in their employee’s performance. There is a misconcept that coaching is about feeling good or earning the the title of coach. But a true executive coach knows driving performance benefits the organizations, its leaders, and most importantly the employees. If..
When it comes to sales training, it takes a lot of knowledge and effort to be able to cultivate and grow a great salesperson. Becoming a great sales trainer takes time, and it requires constant learning and sharing. Sales trainers need to be able to pick up different tips, tools and techniques that they can help others apply to their day-to-day work. In order to retain..
Define Customer Service Touch Points- A TOUCH Point is any customer service interaction a department and/or its employees has with customers whether in-person or not.
An important element of employee coaching is planning. After an initial employee assessment has been completed it is vital that a coaching plan be created. The coaching plan can contain any combination of the 5 types of coaching depending on the area of improvement as well as depth of improvement. Below is a sample-coaching plan created for an employee that needs to..
Okay so closing a sale isn't quite on the same level as making a life-altering decision to bond your entire existence with another person for the rest of your life, but for some sales people it certainly feels that way. Closing a sale, much like a marriage proposal, should be nothing more than a natural step forward in the process of selling. However, when..
Recently, driving down the expressway I peered to my left to see a woman who in the middle of traffic was putting her lipstick on as if there just wasn't those last couple of minutes before walking out the door to do this. I thought to myself, "how often do you feel this way at work-that there just aren't enough hours in the day?" Time, and the lack of it from a management..