Building a customer service focused organization, is an important step in rising above your competitors. A little extra effort can take your brand and business a long way. Below are 2 of the 7 basic steps you can use to turn your organization from average to GREAT.
How many salespeople have come into your office, sat down and proceeded to tell you every benefit about what they are selling, without ever knowing what you need. WASTE OF TIME! When salespeople don’t ask questions they have no idea what the prospect actually needs. If you are a sales rep who does this you are making things much harder for yourself...
Networking, networking, networking! We get it, networking is an important part of the business scene and if you’re not networking then you are some sort of business professional leper. The thing is, everyone acts like networking is a very prestigious skill that can only be learned in some kind of underground workshop and you can’t get into because you don’t know..
When participating in any new experience or activity it can be very easy to become overwhelmed by the "newness" of the situation. This overwhelming feeling or sensation can sometimes take priority over all other functions or senses we may need. Have you ever been in a new situation where you have felt that you were very present and participatory, however, when..
Rating Question – Rating questions are used to get an employee to upfront about his or her view of their performance. Rating questions have the added convenience of categorizing performance into either a knowledge, skill, or behavior based function. Knowing how your employees rate themselves will help you to discover any major performance gap issues.
Objective of Employee Assessment: The objective in doing an employee assessment is to define the performance levels needed by the employee. In doing the assessment it will help the manager and employee find out where the GAP of learning is within specific performance aspects.
Craft Practice- Make a commitment to improving performance through practicing her or her technique. Role-playing is a great activity to simulate interactions with customers and practice difficult or challenging scenarios based on employee based needs.
Needs Based Selling Expertise- Sales professionals must have the ability to uncover customer needs..
Inside sales people are those people who will simply sit in one place for seven to eight hours a day, to not only make a living, but attain specific goals and sales challenges in order to gain not only greater success, but greater financial prosperity. This in itself takes a special person to truly gain and garner success. In addition to successful sales..