There is certainly some gray area between management and coaching, and when each type of leadership is needed. Here is a rough example, if an employee is continuously late for work, reprimanding them is probably a management issue. There is not really a performance issue to be addressed per se. On the other hand, an employee who constantly misses deadlines may be lacking time management skills...

Coaching Term of The Week: Question Back

All busy, overscheduled managers, leaders, and trainers this week's term is for you!

Time Is a HOT Commodity

 Frantic Managers When a coaching program is introduced into an organization one common misperception always rears its ugly head: "coaching will take up too much of my valuable time!" Most managers new to coaching view it as a “feel-good” activity that will take up hours of their time meeting with each individual employee every week. In reality, there are many time..

Direct Coaching

Not all employees learn the same, and group sessions may intimidate some. So, managers need to be prepared with other methods that will encourage workers to put their best foot forward. There are two types of coaching that encourage training reinforcement and continuous learning without using an employee’s peers.

Short and Sweet Training

Nobody wants to sit through training sessions and listen to someone dragging out a lesson. They want the session to be short and engaging. While coaching should be continuous, the actual training sessions should be given in short bursts. Research shows that adults learn best independently and when the material comes in quick segments that do not take up much of their..

4 Sales Training Techniques to Give You a Competitive Edge

With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale.                                          Sales without Customer                                    Service is like stuffing money                                       into a pocket full of holes...

Sustainable Training in 3 Easy Steps

Training takes more than a one or two day workshop to be successful and effective. Training needs to be a process not a one stop event.  The below 3 parts must be included to ensure that your training programs are effective and that the learning becomes sustainable.