Direct Coaching
Not all employees learn the same, and group sessions may intimidate some. So, managers need to be prepared with other methods that will encourage workers to put their best foot forward. There are two types of coaching that encourage training reinforcement and continuous learning without using an employee’s peers.
30-Second Coaching
30 Second coaching is designed to be short positive reinforcement, direct, high energy approach to building and sustaining change with repeatable, short bursts. No new concepts are taught, this is strictly used as positive reinforcement to encourage progress. Keys to successfully accomplishing this approach are to be specific to the issue that prompted the coaching feedback, do NOT mix messages, and use a positive adjective like “fantastic” or “great”. For example if an employee just had a great customer call, stop by his desk and say: “Bob, you did a great job of really listening to that customer’s issues. Keep it up”. Once you have delivered the coaching feedback just walk away. Don’t confuse the message by standing around and
chatting about other topics.
Remember 30 seconds is positive reinforcement of effort or progress that encourages continued effort and progress.
One-on-One Coaching Sessions
Managers that can effectively use their time with employees will begin to see their confidence as well as their performance grow.
Check out our whitepaper on how training reinforcement and coaching can help improve performance: