I was talking to a client the other day and she and I had a great conversation about training. We discussed how to prepare properly, how to make the content relevant to learners, how to make sure managers coach back in their departments, etc. We talked out loud how much work goes into making training relevant and impactful. Getting in front of people and delivering is one element. Designing and..

I have been using a really cool little video email tool for both training and marketing:

"Tell me and I forget. Teach me and I remember. Involve me and I learn." - Benjamin Franklin

How many times do you go to the driving-range to practice your swing to get it juuust right?

When the term “sales” is mentioned, the words “credible,” “trustworthy” and “customer-focused” don’t immediately come to mind. Most people tend to believe that sales people are simply in it for themselves, and once they somehow trick you into buying, they will disappear and move on to the next potential customer. Nobody wants that to be the case when they purchase a product or service. They would..

    After a long weekend, most people find it a struggle to get back into the work grind. The same can be said about training. Weeks after a seminar or workshop, employees find it difficult to change their day-to-day work. So, managers need to put training reinforcement and coaching into place.  The two methods are different, but both employ the same types of techniques.

“Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction”-John Kotter In business, it is important to have a strategy that will take your business to the top, and managers need to be the ones stepping and taking charge. Training reinforcement needs to be part of that sales strategy. In..

     As most coaches know, training reinforcement is the key to any salesperson’s success. It keeps learning sustainable, and it helps sales reps apply what they learned in the real world. There are a few sales techniques that managers can use when coaching:

Recently, I went shopping to buy a new pair of jeans. Upon entering the first store, I noticed three workers standing off to the side talking and laughing…none of them acknowledged me as I walked in. I proceeded to pick out a few pairs and went over to the fitting room, where I waited, and waited, and waited for someone to unlock the door for me, and while I was waiting on the staff, two workers..