Building a customer service focused organization, is an important step in rising above your competitors. A little extra effort can take your brand and business a long way. Below are 2 of the 7 basic steps you can use to turn your organization from average to GREAT.
How many salespeople have come into your office, sat down and proceeded to tell you every benefit about what they are selling, without ever knowing what you need. WASTE OF TIME! When salespeople don’t ask questions they have no idea what the prospect actually needs. If you are a sales rep who does this you are making things much harder for yourself...
Networking, networking, networking! We get it, networking is an important part of the business scene and if you’re not networking then you are some sort of business professional leper. The thing is, everyone acts like networking is a very prestigious skill that can only be learned in some kind of underground workshop and you can’t get into because you don’t know..
Craft Practice- Make a commitment to improving performance through practicing her or her technique. Role-playing is a great activity to simulate interactions with customers and practice difficult or challenging scenarios based on employee based needs.
Needs Based Selling Expertise- Sales professionals must have the ability to uncover customer needs..
The role of today's employees and managers is changing before our eyes. This change stems from the revolution of engagement, both internally and externally. Connecting with organizations, entities, departments, clients and co-workers is no longer an added benefit, it is a demand. Markets and industries are incredibly competitive and when every..