Know your products/services inside and out, this way you can listen intently to what your customer is saying rather than mentally running through products/services trying to remember details and specifics.
“Insanity: doing the same thing over and over again and expecting different results.” - Albert Einstein
When it comes to making sales, you need more than luck. While it doesn’t hurt to have it, you need to have product knowledge and the ability to sell. Salespeople need to have great communication skills and be memorable. There are three techniques that a great salesperson uses to get in front of customers and make sales.
Marketing, advertising, public relations. These are tools that we use to make sure that consumers are aware of our product and service. We can spend thousands of dollars (and most companies spend more) just to make sure that consumers know about us, but here’s the catch: it takes more than brand awareness to influence a customer’s decision. The ultimate..
Define Customer Service Touch Points- A TOUCH Point is any customer service interaction a department and/or its employees has with customers whether in-person or not.
Okay so closing a sale isn't quite on the same level as making a life-altering decision to bond your entire existence with another person for the rest of your life, but for some sales people it certainly feels that way. Closing a sale, much like a marriage proposal, should be nothing more than a natural step forward in the process of selling. However, when..
“What do we hate most about salespeople?”…..they simply, never stop talking. How many salespeople have come into your office, sat down and proceeded to tell you every benefit about what they are selling, without ever knowing what you need. Typically, they don’t ask the questions, but rather tell you what they want you to know. So, the result is, a frustrated prospect..
It’s not uncommon for reps to avoid selling to the C level, even though they play a large role in the decision making process. Very simply, they are intimidated by their authority and frequently, feel as if they may say the wrong thing. However, no one will deny that the C level executive plays a large role in the decision making process, and there are a number of..