--- title: Blog | Tim Hagen (121) description: Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee. (121) --- [![Progress-Coaching-Logo-not-tag-white-249px-x-56-1](https://www.salesprogress.com/hs-fs/hubfs/Imported%20images/Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png?width=249&height=56&name=Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png "Progress-Coaching-Logo-not-tag-white-249px-x-56-1")](https://www.salesprogress.com) ## ![blog-header](https://www.salesprogress.com/hs-fs/hubfs/ProgressCoaching/blog-header.png?width=256&name=blog-header.png) ## The Progress Coaching Blog ![Tim Hagen](https://app.hubspot.com/settings/avatar/f1c7d47389e089ace5c6d5604e49f7c5) ## Tim Hagen Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee. Find me on: ## [A new law to help increase employee training?](https://www.salesprogress.com/coaching-leadership/bid/45020/A-new-law-to-help-increase-employee-training) Thu,Jun 10,2010 @ 01:26 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) We often blog about the importance of employee development, the benefits of having coaching programs, and quite often we give away free content or share inexpensive or free employee training methods. We offer up this information for several reasons, one it's what we do! We train people, and we have a passion for helping employees and management alike get better and help each other get better. The.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/45020/A-new-law-to-help-increase-employee-training) ## [Why We Need To Coach](https://www.salesprogress.com/coaching-leadership/bid/44992/Why-We-Need-To-Coach) Wed,Jun 09,2010 @ 01:57 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Coaching is much more effective when driving employee performance, especially  inside sales and customer service personnel. Management is about telling people what to do; whereas, coaching is about asking and understanding why performance levels are the way they are. The opportunity is for managers to learn how to coach to help drive performance and the bottom line. [Read More](https://www.salesprogress.com/coaching-leadership/bid/44992/Why-We-Need-To-Coach) ## [3 essential parts of a successful training program](https://www.salesprogress.com/coaching-leadership/bid/44818/3-essential-parts-of-a-successful-training-program) Tue,Jun 08,2010 @ 08:09 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Sales training takes more than a one or two day workshop to be successful and effective. Training needs to be a process not an event.  The below 3 parts must be included to ensure that your training programs are effective and that the learning becomes sustainable. [Read More](https://www.salesprogress.com/coaching-leadership/bid/44818/3-essential-parts-of-a-successful-training-program) ## [An Easy Training Reinforcement Method to Keep Lessons Sustainable](https://www.salesprogress.com/coaching-leadership/bid/44323/An-Easy-Training-Reinforcement-Method-to-Keep-Lessons-Sustainable) Thu,Jun 03,2010 @ 07:53 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.  [Read More](https://www.salesprogress.com/coaching-leadership/bid/44323/An-Easy-Training-Reinforcement-Method-to-Keep-Lessons-Sustainable) ## [Active Listening- A Key Sales Skill to Increasing Success](https://www.salesprogress.com/coaching-leadership/bid/43699/Active-Listening-A-Key-Sales-Skill-to-Increasing-Success) Tue,Jun 01,2010 @ 07:44 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Listening is a part of everyday life; amazingly few of us do a good job at it. The average person speaks between 160-200 words per minute, however our mind is capable of processing 4-5 times more information than that in the same length of time, making it very easy for us to begin thinking about other things. We live in a fast paced world where often we are watching television, cooking dinner,.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/43699/Active-Listening-A-Key-Sales-Skill-to-Increasing-Success) ## [Staying Silent Can Be Very Loud to Employees](https://www.salesprogress.com/coaching-leadership/bid/43408/Staying-Silent-Can-Be-Very-Loud-to-Employees) Fri,May 28,2010 @ 01:35 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) I just spoke to a group about "Coaching Employees with Bad Attitudes" and it was a lot of fun. The thing that managers and leaders do not realize at times is when we do not confront or address employees with bad attitudes the "silence" is non-verbal permission to continue to behave that way. We must as leaders develop skills to confront issues and not people; therefore, we avoid the silence that.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/43408/Staying-Silent-Can-Be-Very-Loud-to-Employees) ## [4 Employee coaching tips for ride-a-long's with reps](https://www.salesprogress.com/coaching-leadership/bid/43128/4-Employee-coaching-tips-for-ride-a-long-s-with-reps) Thu,May 27,2010 @ 11:16 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Below are a few coaching tips to increase the learning opportunities when riding along with sales reps for observation: [Read More](https://www.salesprogress.com/coaching-leadership/bid/43128/4-Employee-coaching-tips-for-ride-a-long-s-with-reps) ## [An active learning strategy for employee growth and development](https://www.salesprogress.com/coaching-leadership/bid/42158/An-active-learning-strategy-for-employee-growth-and-development) Mon,May 24,2010 @ 10:31 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) There are THOUSANDS of books out there on selling and customer service skills, use them as a part of your coaching or training initiatives for access to great and inexpensive information. Have your team read 1 book a week, and require them to apply one new thing they learned from the book everyday. This one new thing could be a specific skill or technique, or even just a new attitude or way of.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/42158/An-active-learning-strategy-for-employee-growth-and-development) ## [A specific method to coaching employees with bad attitudes](https://www.salesprogress.com/coaching-leadership/bid/41476/A-specific-method-to-coaching-employees-with-bad-attitudes) Thu,May 20,2010 @ 09:53 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) As coaches, managers, and employees we have certainly come across the occasional (or regular) recruit with a bad attitude. They don’t want to be a team player, they complain about policy, other people, management, and in general make a work atmosphere uncomfortable. These bad apples can certainly spoil the entire bunch if not dealt with, but how do you deal with these types of people.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/41476/A-specific-method-to-coaching-employees-with-bad-attitudes) ## [Why we should kill the typical employee performance review](https://www.salesprogress.com/coaching-leadership/bid/40700/Why-we-should-kill-the-typical-employee-performance-review) Mon,May 17,2010 @ 11:19 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen) Years ago I was walking through a client site, it was strangely quiet and all the manager's office doors were shut. I asked a manager, “What’s going on around here, why is everyone so quiet today?” He responded by explaining that all the managers were busy doing their yearly reviews of their staff, and that they were due to HR by the end of the day. While this may be a typical scenario, it left.. [Read More](https://www.salesprogress.com/coaching-leadership/bid/40700/Why-we-should-kill-the-typical-employee-performance-review) [1](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/1) [...](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/116) [120](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/120) [121](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/121) [122](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/122) [...](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/125) [125](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen/page/125) ### Subscribe to the Progress Coaching Blog ### Posts by Topic - [coaching (773)](https://www.salesprogress.com/progress-coaching-blog/topic/coaching) - [Sales Coaching (401)](https://www.salesprogress.com/progress-coaching-blog/topic/sales-coaching) - [Employee Development (289)](https://www.salesprogress.com/progress-coaching-blog/topic/employee-development) - 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