Companies know that engaging with their customers will give them an advantage in the long run, but what about engaging with your employees? Does a typical work day for you include coming in, sitting down at your desk to immediately begin the day and then leaving once the clock hits five? Or do you enter an upbeat atmosphere where everyone interacts with one another, and the day just seems to fly..
The Progress Coaching Blog
Tim Hagen
Create a Cohesive Message
Social media is a great tool for sales people. It can easily gather information, increase lead generation, allow for warmer introduction calls and much more. The trick to successful use of social media in selling is to remember that despite the new channels of communication, you are still selling, and you are still representing your brand. It is important that your blog or Facebook page are..
Open Doors with Customer Service
“Hello, this is Sales Progress. How can I help you?”“Is Tim there?”“He’s not.”“Um…well can I leave a message or a voicemail.”“I guess. Hold on, I’ll transfer you.”“Good Morning, thank you for calling Sales Progress. How can I help you?”“Is Tim there?”“May I ask who’s calling?”“Sure, this is Bob.”“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a..
Pick Up the Phone and Connect
In an age when the Internet seems to be taking over, how do we combat our urge to connect with customers via the web? E-mail and Twitter and Facebook are great ways to stay connected to our clients, but so is picking up the phone.
The 3 Don'ts of Webinars
Your audience is logged in and ready to go. You have your materials all set up and the clock is ticking down to start time. Pause. Are you really ready? Do you know how to make your presentation go successfully? There are a couple of things that speakers should practice, practice, practice before they begin going live with their webinars. Even the best presenter messes up sometimes, but multiple..
Put the Web in Webinar
You’ve set up your webinar. You have great content and slides that will keep your audience engage, but do you have an audience? Webinars are a great way to get content out to your customers. It provides management with an easy and cheap way to coach their employees and still offer training reinforcement. However, people are not just going to come to you asking to sign up. Webinars work the same..
Get Customer Service That Will Help Your Bottom Line
Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often look that has a major impact on the perception of a business: the customer service team. Think of customer service people as the..
Webinars Take More Than Content
Engagement. It’s something we all strive for with our employees and customers because no one wants to listen to someone else talk endlessly. So, we try to come up with ways to interact and keep people on their toes. However, when it comes to webinars, this could possibly present a problem. Since you cannot see the person, you have no idea if they are bored or actively listening.
Three Points is Better than Two
Recently, we were hired to help a company post-webinar. They wanted us to create follow-up material, from a live webinar that they attended, that would both engage their employees and leverage the training they had just received. An hour long webinar is packed full of information, and the company’s managers needed to understand how to take everything their employees learned and reinforce it in..
The Importance of Training and Coaching
After a long weekend, most people find it a struggle to get back into the work grind. The same can be said about training. Weeks after a seminar or workshop, employees find it difficult to change their day-to-day work. So, managers need to put training reinforcement and coaching into place. The two methods are different, but both employ the same types of techniques.