Below are a few coaching tips to increase the learning opportunities when riding along with sales reps for observation:
The Progress Coaching Blog
Tim Hagen
An active learning strategy for employee growth and development
There are THOUSANDS of books out there on selling and customer service skills, use them as a part of your coaching or training initiatives for access to great and inexpensive information. Have your team read 1 book a week, and require them to apply one new thing they learned from the book everyday. This one new thing could be a specific skill or technique, or even just a new attitude or way of..
A specific method to coaching employees with bad attitudes
As coaches, managers, and employees we have certainly come across the occasional (or regular) recruit with a bad attitude. They don’t want to be a team player, they complain about policy, other people, management, and in general make a work atmosphere uncomfortable. These bad apples can certainly spoil the entire bunch if not dealt with, but how do you deal with these types of people..
Why we should kill the typical employee performance review
Years ago I was walking through a client site, it was strangely quiet and all the manager's office doors were shut. I asked a manager, “What’s going on around here, why is everyone so quiet today?” He responded by explaining that all the managers were busy doing their yearly reviews of their staff, and that they were due to HR by the end of the day. While this may be a typical scenario, it left..
Introduction to a business coaching program- Free 5 day video series
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Invest Everyday in Employee's Happiness and Effort to Improve Will Increase
I was just asked a question by a client in regard to starting their coaching program. I asked what she meant and she said I would have no idea because there are so many things my teams need to improve. It was at that moment I realized most people think coaching is about "only" improving things when in reality the way to truly motivate and develop areas of needed improvement is to leverage what..
Why coaching and mentoring adults and children are the same
Coaching and mentoring a children's basketball team and coaching adults in a business environment should not be all that different. In order to successfully coach both children and adults we must reward effort, and allow pupils to learn from their mistakes. Just telling them what they are doing wrong and then walking away in either situation won't work. Typically it’s easiest to just reprimand,..
Why your employees are lacking commitment
A recent research study shows that 1 in 4 employees have a strong sense of how their job contributes to their company's goals. With that said, 75% of your employees could be working under the impression that their job doesn't matter. That's 75% of your people who don't take an active and proactive role in what they do because they don't believe it affects the bottom line.EVERY position affects..
Why we must focus coaching programs on Generation X
Over the next 10 years, Gen X-ers will be needed to take over the positions left behind by the baby boomer generation. While this seems like an obvious statement, what is not obvious is what companies should be doing to prepare this new generation, or even how to keep them around long enough to fill the positions that will be opening. Recent reports point to GenX-ers as being the first group..
9 Coaching tips, tricks and ideas from Tim Hagen
- Have your team warm up: athletes do why shouldn’t they? Do one quick role-play with a fellow team member or have them call their own voicemail and do a practice run of their sales pitch.
- 30 second rule: when coaching your employees you should never be talking for more than 30 seconds at a time. Longer than that and you are not listening enough.
- Employees should NEVER just read a book or..