What if customers could define your training that would provide you an opportunity to  differentiate your company right? WOW what an advantage that would be. How should a company do that void of simply doing the annual client feedback survey that is rarely put into actionable development?

One of the services we provide clients is a coach the coach service. We ask managers to tell us what they're doing in regards to coaching and developing their talent and we provide one to one personalized feedback. One of the most common things we hear when we provide the service is the perspectives from both ends as it relates to this thing called feedback. This involves providing as well as an..

We work with a lot of sales organizations and their sales teams, and one of the most common things we hear is about is a staff’s ability to deal with objections. Objections are tough when they are related to price, competitor, stall, prospecting, etc. just to name a few.

We need to validate coaching and what it can do for an organization outside of just simply sales or customer service metrics. One of the best ways we can measure the effectiveness of coaching is our ability to recruit through our staff as well as reducer turnover. It has been researched that hiring new talent can cost organizations anywhere from 25 to 40% of the first year salary.

What does this mean, being proactive? Can you define it? Can you describe it, specifically? This aspect of being proactive is one we hear from managers all the time. When we press them for a definition they struggle a bit and here in lies the opportunity! There is no doubt people who are proactive will typically be better with time management, project completion, client engagement, etc.

Especially when we are coaching very specific areas or targeted areas we need to be very clear as it relates to expectations. Let me give you a brief example. A few months back I sat in on a meeting when a manager stood up and kept preaching that we need to have a sense of urgency when it comes to getting back to customers. I stop the meeting and asked everyone to write down their own definition..

How many times have we asked our kids to clean their room only to hear "I will" and they ultimately never do it when they say so. Now let's turn to adults and asking an employee why they didn't finish a particular project and we often hear "I am so busy" . During our training session when we teach our programProgress Coaching I often share the joke we leave our kids at home to go coach our kids..

We hear it all the time from the c- level suite we need to execute. One of the most fundamental things that managers need to do that continues to be a challenge decades later is the ability to engage and drive talent development. We can no longer in organizations simply send them to training and think that will be suffice.

There are so many simple solutions to working with under performing employees. We can simply get rid of them and find somebody else. We can sit down and demand they improve or else. We can do nothing and just simply accept the status quo.  These alternatives also can take their toll on the rest of the team and your culture.