What if organizations had a specific program or approach to develop talent inside their organization based on what customers shared in terms of their overall experience? Wouldn’t this provide a distinct advantage for companies who did so in the marketplace?

Managers are busy. Managers wear many hats, but the thing that every manager has to remember is their management style and dare I say coaching approach is a message they send to their people every single day. I share this with respect as managers have to navigate often very murky waters every single day. The thing we don't talk about are those attributes that are often viewed or seen at the water..

There are so many acronyms people use for the word team but here's one I just created to hopefully provide you further and deeper thought about your team. The goal of this blog post is to serve as a benchmark for you to truly evaluate your team and where they're at. This is not to suggest there is a perfect team but hopefully the questions by each letter in the word team will provide you insight..

So  often we spend billions of dollars in this country on sales training and sales management programs when in fact one of the most fundamental things affect our ability to sell. It's our culture. Yes, I know many people write about culture but do we really think about culture as a strategic tool when selling to enable our sales teams to be successful? For example, if two employees were sitting in..

There’s a certain stigma surrounding the field of therapy, negative connotations arise when someone mentions the word, and begins to wonder the mental stability of the person in question. However, while it still maintains this stigma, the results of therapy have produced wondrous outcomes for the people who have taken advantage of it. The same can be said for a business that takes advantage of a..

When an employee is disengaged, their motivation, progress, attitude and confidence all plummet. Without proper engagement in their work, employees have difficulty reaching and achieving their goals. As a coach, it can be difficult to coach employees to increase engagement, but here are a few tips that will help. 

We talk often about coaching employees and constantly helping to develop them into superstar top performers.  However, as we have all experienced at one time or another, sometimes it’s not what you say, but how you say it.  If not done in a friendly and open way, employees, or anyone for that matter, could become defensive and closed off.