Bad attitudes can hinder a business. When even one employee has a less than sunny disposition you run the risk of having it wear off on others. Bad attitudes can tear co-workers apart, can decrease productivity through out the office, and can become transparent to customers. I believe attitude impacts our ability to learn, work well with others, and help..
With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale. Sales without Customer Service is like stuffing money into a pocket full of holes...
Coaching is all about driving performance through developing employees. Each employee will progress in different ways. Not every employee is going to need development in the same areas. Coaching is fundamentally based in discovering each employee’s area(s) in need of improvement and developing each targeted area. The fact is every person, including coaches, can always be..
The coaching culture in any organization is only as strong as the organizational structure that sustains it. Creating a successful coaching culture doesn’t happen over night. Building a coaching culture requires a collective effort from many different individuals within the organization. However, when this collective coaching effort is backed by a strong..
Keys to Coaching SuccessBeing an executive coach means using methods and techniques that truly drive change in their employee’s performance. There is a misconcept that coaching is about feeling good or earning the the title of coach. But a true executive coach knows driving performance benefits the organizations, its leaders, and most importantly the employees. If..
An important element of employee coaching is planning. After an initial employee assessment has been completed it is vital that a coaching plan be created. The coaching plan can contain any combination of the 5 types of coaching depending on the area of improvement as well as depth of improvement. Below is a sample-coaching plan created for an employee that needs to..
It’s not uncommon for reps to avoid selling to the C level, even though they play a large role in the decision making process. Very simply, they are intimidated by their authority and frequently, feel as if they may say the wrong thing. However, no one will deny that the C level executive plays a large role in the decision making process, and there are a number of..