Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.
Being a great coach really means using whatever means necessary to provide an avenue for employee to perform better. As a leader and coach, it is vital to find balance between the two roles...be directive but add coaching.
When it comes to making sales, you need more than luck. While it doesn’t hurt to have it, you need to have product knowledge and the ability to sell. Salespeople need to have great communication skills and be memorable. There are three techniques that a great salesperson uses to get in front of customers and make sales.
Setting goals is an important part of coaching employees. It is vital that goals be within reach while still demanding concentration and effort from the employee. If a goal is too easily attainted, chances are that it did not generate any value, ie) knowledge gain or skill improvement. Conversely, if goals are unattainable employees may begin to feel defeated..
When coaching to build customer relationships, whether it be sales reps or customer service reps, there are a few key coaching questions you can work into a coaching session to boost an employee’s level of awareness and ultimately change behavior to consciously work to build relationship with customers.
You have probably seen your fair share of articles or blog posts telling you exactly how that person did their coaching and how well it worked for them. Well, I have decided to take a different approach. I wanted to get the word out on the top 5 coaching no-no'sthat everyone should follow.
Bad attitudes can hinder a business. When even one employee has a less than sunny disposition you run the risk of having it wear off on others. Bad attitudes can tear co-workers apart, can decrease productivity through out the office, and can become transparent to customers. I believe attitude impacts our ability to learn, work well with others, and help..
With millions of companies out there, how do you make yours stand out? You need to have a competitive edge. Sure, you can have flashy promotions and expensive advertisements to draw customers, but it is going to be your employees that make or break a sale. Sales without Customer Service is like stuffing money into a pocket full of holes...
Coaching is all about driving performance through developing employees. Each employee will progress in different ways. Not every employee is going to need development in the same areas. Coaching is fundamentally based in discovering each employee’s area(s) in need of improvement and developing each targeted area. The fact is every person, including coaches, can always be..