We need to validate coaching and what it can do for an organization outside of just simply sales or customer service metrics. One of the best ways we can measure the effectiveness of coaching is our ability to recruit through our staff as well as reducer turnover. It has been researched that hiring new talent can cost organizations anywhere from 25 to 40% of the first year salary.

What does this mean, being proactive? Can you define it? Can you describe it, specifically? This aspect of being proactive is one we hear from managers all the time. When we press them for a definition they struggle a bit and here in lies the opportunity! There is no doubt people who are proactive will typically be better with time management, project completion, client engagement, etc.

Especially when we are coaching very specific areas or targeted areas we need to be very clear as it relates to expectations. Let me give you a brief example. A few months back I sat in on a meeting when a manager stood up and kept preaching that we need to have a sense of urgency when it comes to getting back to customers. I stop the meeting and asked everyone to write down their own definition..

How many times have we asked our kids to clean their room only to hear "I will" and they ultimately never do it when they say so. Now let's turn to adults and asking an employee why they didn't finish a particular project and we often hear "I am so busy" . During our training session when we teach our programProgress Coaching I often share the joke we leave our kids at home to go coach our kids..

We hear it all the time from the c- level suite we need to execute. One of the most fundamental things that managers need to do that continues to be a challenge decades later is the ability to engage and drive talent development. We can no longer in organizations simply send them to training and think that will be suffice.

There are so many simple solutions to working with under performing employees. We can simply get rid of them and find somebody else. We can sit down and demand they improve or else. We can do nothing and just simply accept the status quo.  These alternatives also can take their toll on the rest of the team and your culture.

What if organizations had a specific program or approach to develop talent inside their organization based on what customers shared in terms of their overall experience? Wouldn’t this provide a distinct advantage for companies who did so in the marketplace?

Managers are busy. Managers wear many hats, but the thing that every manager has to remember is their management style and dare I say coaching approach is a message they send to their people every single day. I share this with respect as managers have to navigate often very murky waters every single day. The thing we don't talk about are those attributes that are often viewed or seen at the water..

What can we do to coach our sales staff to become ready before each and every sales call no matter of it's an inside sales person or outside sales person? The major element to remember is that salespeople are creatures of habit. Often, we have to disrupt those habits for salespeople to truly garner success and gain greater perspective when selling.

There are so many acronyms people use for the word team but here's one I just created to hopefully provide you further and deeper thought about your team. The goal of this blog post is to serve as a benchmark for you to truly evaluate your team and where they're at. This is not to suggest there is a perfect team but hopefully the questions by each letter in the word team will provide you insight..