Coaching Term of the week: Reflective Coaching
Reflective Coaching – Reflective coaching is a type of coaching that can be used toaddress sensitive topics or subjects, or to deliver unfavorable feedback or criticism.
Reflective Coaching – Reflective coaching is a type of coaching that can be used toaddress sensitive topics or subjects, or to deliver unfavorable feedback or criticism.
The role of today's employees and managers is changing before our eyes. This change stems from the revolution of engagement, both internally and externally. Connecting with organizations, entities, departments, clients and co-workers is no longer an added benefit, it is a demand. Markets and industries are incredibly competitive and when every..
Generally when you hear about or read about coaching employees there are a many great examples of how it is beneficial for the employee and how it will help him or her. But, what you don’t often hear about or read about is all of the really great benefits coaching has to offer to managers and leaders.
If you answered anything like 600 managers that participated in a recent survey, you may have listed: recognition, incentives, interpersonal support, or clear goals. Unfortunately, you also then share in their disappointment of..
Somewhere along the way managers and employees got off track. The truth is, both want the same things: to sell, sell, sell, to prospect new clients, to perform well, etc. It may be defined differently from company to company but in general, sales leaders want a high performing sales staff and employees want to thrive. Only one little thing stands in the..
Attitude is a choice and no matter how hard you try, you will never be able to control another person’s attitude. You can, however, impact another individual’s attitude. Often we only address problematic attitude or wait when interject when an attitude goes from bad to worse but rarely do we address a positive attitude. Invest in the good things, reward positive..
Know your products/services inside and out, this way you can listen intently to what your customer is saying rather than mentally running through products/services trying to remember details and specifics.
“Insanity: doing the same thing over and over again and expecting different results.” - Albert Einstein