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    The Progress Coaching Blog

    Improve Your Customer Service

    Thu,May 16,2013 @ 04:01 PM | Posted by: Tim Hagen

    Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team.  Think of customer service people as the..

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    WIFT: What's In It For Them?

    Fri,May 03,2013 @ 03:27 PM | Posted by: Tim Hagen

    WIFT: "What's In It For Them"?

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    The Importance of Customer Service

    Fri,Apr 12,2013 @ 11:03 AM | Posted by: Tim Hagen

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    Active Listening: Part 3

    Fri,Apr 12,2013 @ 10:30 AM | Posted by: Tim Hagen

    In active listening, there are six steps that are important to follow. In part three, we will look at steps five and six.

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    What's in it for the Customer?

    Tue,Apr 09,2013 @ 03:39 PM | Posted by: Tim Hagen

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    Active Listening: Part 2

    Tue,Apr 09,2013 @ 03:22 PM | Posted by: Tim Hagen

    In active listening, there are six steps that are important to follow. In part two, we will look at steps three and four.

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    Active Listening: Part 1

    Sun,Apr 07,2013 @ 01:04 PM | Posted by: Tim Hagen

    In active listening, there are six steps that are important to follow. In part one, we will look at steps one and two. 

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    Adjust and Improve Your Customer Service

    Wed,Apr 03,2013 @ 12:01 PM | Posted by: Tim Hagen

    “Hello, this is Sales Progress. How can I help you?”“Is Tim there?”“He’s not.”“Um…well can I leave a message or a voicemail.”“I guess. Hold on, I’ll transfer you.”“Good Morning, thank you for calling Sales Progress. How can I help you?”“Is Tim there?”“May I ask who’s calling?”“Sure, this is Bob.”“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a..

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    Price Objections 101

    Wed,Apr 03,2013 @ 10:56 AM | Posted by: Tim Hagen

    Price objections. They are the one thing every sales person receives, and it is an area that most sales people need help. A sales person’s typical response is to go to the manager to find out if the product or service price can be lowered, and while in some cases this may be necessary, it is not always the right solution. There are ways to combat price objections:

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    Closing the Sale

    Sat,Mar 30,2013 @ 06:42 PM | Posted by: Tim Hagen

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