Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often overlook that has a major impact on the perception of a business: the customer service team.  Think of customer service people as the..

WIFT: "What's In It For Them"?

In active listening, there are six steps that are important to follow. In part three, we will look at steps five and six.

In active listening, there are six steps that are important to follow. In part two, we will look at steps three and four.

In active listening, there are six steps that are important to follow. In part one, we will look at steps one and two. 

“Hello, this is Sales Progress. How can I help you?”“Is Tim there?”“He’s not.”“Um…well can I leave a message or a voicemail.”“I guess. Hold on, I’ll transfer you.”“Good Morning, thank you for calling Sales Progress. How can I help you?”“Is Tim there?”“May I ask who’s calling?”“Sure, this is Bob.”“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a..

Price objections. They are the one thing every sales person receives, and it is an area that most sales people need help. A sales person’s typical response is to go to the manager to find out if the product or service price can be lowered, and while in some cases this may be necessary, it is not always the right solution. There are ways to combat price objections: