---
title: Blog | Customer Service
description: Customer Service | Blog for leaders to coach conversationally
---

[![Progress-Coaching-Logo-not-tag-white-249px-x-56-1](https://www.salesprogress.com/hs-fs/hubfs/Imported%20images/Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png?width=249&height=56&name=Progress-Coaching-Logo-not-tag-white-249px-x-56-1.png "Progress-Coaching-Logo-not-tag-white-249px-x-56-1")](https://www.salesprogress.com)

## ![blog-header](https://www.salesprogress.com/hs-fs/hubfs/ProgressCoaching/blog-header.png?width=256&name=blog-header.png)

## The Progress Coaching Blog

## [The Unseen Impact of Observant Leadership](https://www.salesprogress.com/progress-coaching-blog/the-unseen-impact-of-observant-leadership)

 Mon,Mar 25,2024 @ 08:00 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/progress-coaching-blog/the-unseen-impact-of-observant-leadership>

# The Unseen Impact of Observant Leadership

As I sat observing the subtle dance of human interaction at a local pharmacy, I stumbled upon a profound realization about the power of observation. It was there, amidst the quiet struggle of a new employee grappling with a sluggish register and a less-than-supportive manager, that the essence of emotional awareness in leadership crystalized for me.

[Read More](https://www.salesprogress.com/progress-coaching-blog/the-unseen-impact-of-observant-leadership)

## [Coaching To Successful 120-Second Interactions With Customers](https://www.salesprogress.com/progress-coaching-blog/coaching-to-successful-120-second-interactions-with-customers)

 Wed,Aug 12,2020 @ 12:05 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/progress-coaching-blog/coaching-to-successful-120-second-interactions-with-customers>

**No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem!  Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:**

[Read More](https://www.salesprogress.com/progress-coaching-blog/coaching-to-successful-120-second-interactions-with-customers)

## [Measure Customer Success & Loyalty And You Now Have A Coaching Program](https://www.salesprogress.com/progress-coaching-blog/measure-customer-success-loyalty-and-you-now-have-a-coaching-program)

 Mon,Aug 10,2020 @ 03:19 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/progress-coaching-blog/measure-customer-success-loyalty-and-you-now-have-a-coaching-program>

[Read More](https://www.salesprogress.com/progress-coaching-blog/measure-customer-success-loyalty-and-you-now-have-a-coaching-program)

## [Creating and Coaching "The Sales Difference"](https://www.salesprogress.com/progress-coaching-blog/creating-and-coaching-the-sales-difference)

 Mon,Jan 11,2016 @ 10:44 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/progress-coaching-blog/creating-and-coaching-the-sales-difference>

Today customers are buying more and more frugally, thus putting the pressure on sales teams to outperform the competition. The challenge is are we attacking this issue from the right perspective by training sales people on selling skills and product knowledge? While these are valuable they do NOT provide customers with the opportunity to look at YOU or your sales team differently. What if there..

[Read More](https://www.salesprogress.com/progress-coaching-blog/creating-and-coaching-the-sales-difference)

## [Tips to Keep Up Your Sales in the Summer](https://www.salesprogress.com/coaching-leadership/bid/102791/Tips-to-Keep-Up-Your-Sales-in-the-Summer)

 Wed,May 28,2014 @ 02:58 PM | Posted by: [Jackie Dhein](https://www.salesprogress.com/progress-coaching-blog/author/jackie-dhein)

<https://www.salesprogress.com/coaching-leadership/bid/102791/Tips-to-Keep-Up-Your-Sales-in-the-Summer>

[Read More](https://www.salesprogress.com/coaching-leadership/bid/102791/Tips-to-Keep-Up-Your-Sales-in-the-Summer)

## [Make More Sales by Asking Questions & Listening](https://www.salesprogress.com/coaching-leadership/bid/102739/Make-More-Sales-by-Asking-Questions-Listening)

 Thu,May 22,2014 @ 04:16 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/coaching-leadership/bid/102739/Make-More-Sales-by-Asking-Questions-Listening>

[Read More](https://www.salesprogress.com/coaching-leadership/bid/102739/Make-More-Sales-by-Asking-Questions-Listening)

## [Your Customer Service Stinks !](https://www.salesprogress.com/coaching-leadership/bid/101576/Your-Customer-Service-Stinks)

 Fri,Feb 28,2014 @ 06:42 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/coaching-leadership/bid/101576/Your-Customer-Service-Stinks>

[Read More](https://www.salesprogress.com/coaching-leadership/bid/101576/Your-Customer-Service-Stinks)

## [Coaching Attitudes in the Workplace ... No Need for Rough Stuff](https://www.salesprogress.com/coaching-leadership/bid/101413/Coaching-Attitudes-in-the-Workplace-No-Need-for-Rough-Stuff)

 Fri,Feb 14,2014 @ 12:41 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/coaching-leadership/bid/101413/Coaching-Attitudes-in-the-Workplace-No-Need-for-Rough-Stuff>

[Read More](https://www.salesprogress.com/coaching-leadership/bid/101413/Coaching-Attitudes-in-the-Workplace-No-Need-for-Rough-Stuff)

## [Funny Views of Why Managers Need to Coach](https://www.salesprogress.com/coaching-leadership/bid/100242/Funny-Views-of-Why-Managers-Need-to-Coach)

 Sun,Dec 01,2013 @ 08:37 AM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/coaching-leadership/bid/100242/Funny-Views-of-Why-Managers-Need-to-Coach>

[Read More](https://www.salesprogress.com/coaching-leadership/bid/100242/Funny-Views-of-Why-Managers-Need-to-Coach)

## [Active Listening. . . An Important Coaching Tool](https://www.salesprogress.com/coaching-leadership/bid/98161/Active-Listening-An-Important-Coaching-Tool)

 Tue,Aug 06,2013 @ 02:27 PM | Posted by: [Tim Hagen](https://www.salesprogress.com/progress-coaching-blog/author/tim-hagen)

<https://www.salesprogress.com/coaching-leadership/bid/98161/Active-Listening-An-Important-Coaching-Tool>

###  Active Listening

[Read More](https://www.salesprogress.com/coaching-leadership/bid/98161/Active-Listening-An-Important-Coaching-Tool)

[1](https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/1) [2](https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/2)

<https://www.salesprogress.com/progress-coaching-blog/topic/customer-service/page/2>

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- [fight or flight (1)](https://www.salesprogress.com/progress-coaching-blog/topic/fight-or-flight)
- [generosity (1)](https://www.salesprogress.com/progress-coaching-blog/topic/generosity)
- [giving (1)](https://www.salesprogress.com/progress-coaching-blog/topic/giving)
- [grit (1)](https://www.salesprogress.com/progress-coaching-blog/topic/grit)
- [help (1)](https://www.salesprogress.com/progress-coaching-blog/topic/help)
- [introverts (1)](https://www.salesprogress.com/progress-coaching-blog/topic/introverts)
- [learning management (1)](https://www.salesprogress.com/progress-coaching-blog/topic/learning-management)
- [millenial (1)](https://www.salesprogress.com/progress-coaching-blog/topic/millenial)
- [new year (1)](https://www.salesprogress.com/progress-coaching-blog/topic/new-year)
- [oat (1)](https://www.salesprogress.com/progress-coaching-blog/topic/oat)
- [objection handling (1)](https://www.salesprogress.com/progress-coaching-blog/topic/objection-handling)
- [opportunities (1)](https://www.salesprogress.com/progress-coaching-blog/topic/opportunities)
- [perspective (1)](https://www.salesprogress.com/progress-coaching-blog/topic/perspective)
- [productivity (1)](https://www.salesprogress.com/progress-coaching-blog/topic/productivity)
- [recruitment (1)](https://www.salesprogress.com/progress-coaching-blog/topic/recruitment)
- [silos (1)](https://www.salesprogress.com/progress-coaching-blog/topic/silos)
- [small business (1)](https://www.salesprogress.com/progress-coaching-blog/topic/small-business)
- [social skills (1)](https://www.salesprogress.com/progress-coaching-blog/topic/social-skills)
- [speaking (1)](https://www.salesprogress.com/progress-coaching-blog/topic/speaking)
- [sports (1)](https://www.salesprogress.com/progress-coaching-blog/topic/sports)
- [stupidity (1)](https://www.salesprogress.com/progress-coaching-blog/topic/stupidity)
- [support (1)](https://www.salesprogress.com/progress-coaching-blog/topic/support)
- [system support (1)](https://www.salesprogress.com/progress-coaching-blog/topic/system-support)
- [team (1)](https://www.salesprogress.com/progress-coaching-blog/topic/team)
- [thankful (1)](https://www.salesprogress.com/progress-coaching-blog/topic/thankful)
- [trends (1)](https://www.salesprogress.com/progress-coaching-blog/topic/trends)
- [trust (1)](https://www.salesprogress.com/progress-coaching-blog/topic/trust)
- [workplace coaching times (1)](https://www.salesprogress.com/progress-coaching-blog/topic/workplace-coaching-times)

see all

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