If you answered anything like 600 managers that participated in a recent survey, you may have listed: recognition, incentives, interpersonal support, or clear goals. Unfortunately, you also then share in their disappointment of..
Somewhere along the way managers and employees got off track. The truth is, both want the same things: to sell, sell, sell, to prospect new clients, to perform well, etc. It may be defined differently from company to company but in general, sales leaders want a high performing sales staff and employees want to thrive. Only one little thing stands in the..
Attitude is a choice and no matter how hard you try, you will never be able to control another person’s attitude. You can, however, impact another individual’s attitude. Often we only address problematic attitude or wait when interject when an attitude goes from bad to worse but rarely do we address a positive attitude. Invest in the good things, reward positive..
Know your products/services inside and out, this way you can listen intently to what your customer is saying rather than mentally running through products/services trying to remember details and specifics.
“Insanity: doing the same thing over and over again and expecting different results.” - Albert Einstein
Every employee knows that not all office projects are prestigious, inspiring tasks that are exciting to be a part of. Sometimes they are just average, dare I say boring, projects that need to get done. When your need project needs to be assigned and no one is chopping at the bit to volunteer for it try this...pick group or pair employees..
Not all employees learn the same, and group sessions may intimidate some. So, managers need to be prepared with other methods that will encourage workers to put their best foot forward. There are two types of coaching that encourage training reinforcement and continuous learning without using an employee’s peers.
Nobody wants to sit through training sessions and listen to someone dragging out a lesson. They want the session to be short and engaging. While coaching should be continuous, the actual training sessions should be given in short bursts. Research shows that adults learn best independently and when the material comes in quick segments that do not take up much of their..
Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.