Nobody wants to sit through training sessions and listen to someone dragging out a lesson. They want the session to be short and engaging. While coaching should be continuous, the actual training sessions should be given in short bursts. Research shows that adults learn best independently and when the material comes in quick segments that do not take up much of their time. Not only should..

Coaching is much more effective when driving employee performance, especially  inside sales and customer service personnel. Management is about telling people what to do; whereas, coaching is about asking and understanding why performance levels are the way they are. The opportunity is for managers to learn how to coach to help drive performance and the bottom line.

Below are a few coaching tips to increase the learning opportunities when riding along with sales reps for observation:

Over the next 10 years, Gen X-ers will be needed to take over the positions left behind by the baby boomer generation.  While this seems like an obvious statement, what is not obvious is what companies should be doing to prepare this new generation, or even how to keep them around long enough to fill the positions that will be opening.Recent reports point to GenX-ers as being the first group who..

Engagement with your employees, is the most effective coaching tool we have.  What comes first and what comes last is remembered best, so engaging first thing in the morning, or right before the end of day is highly effective.  How are you beginning your morning, or leaving your team at the end of the day?