Only target 1 - 2 performance areas at a time. More than that is just too much for someone to handle and be successful with.
Coaching is about being proactive, while management is about being reactive. Keep an eye out for..
Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc.
When coaching to build customer relationships, whether it be sales reps or customer service reps, there are a few key coaching questions you can work into a coaching session to boost an employee’s level of awareness and ultimately change behavior to consciously work to build relationship with customers.
Setting goals is an important part of coaching employees. It is vital that goals be within reach while still demanding concentration and effort from the employee. If a goal is too easily attainted, chances are that it did not generate any value, ie) knowledge gain or skill improvement. Conversely, if goals are unattainable employees may begin to feel..
Reflective Coaching – Reflective coaching is a type of coaching that can be used to address sensitive topics or subjects, or to deliver unfavorable feedback or criticism.
If you answered anything like 600 managers that participated in a recent survey, you may have listed: recognition, incentives, interpersonal support, or clear goals. Unfortunately, you also then share in their disappointment of..
Employee coaching is not just a one-time miracle activity that will magically makeover your staff into top performing sales people. Becoming a coach means that you will most likely have to overhaul your current leadership style. The good news is that becoming acclimatized to coaching is an easy, natural progress that will feel less like work, and more like, well, being a human...