Its vital to coach people when they are selling because there are so many challenges today:

Weeks after a seminar or workshop, employees find it difficult to change their day-to-day work. So, managers need to put training reinforcement and coaching into place.  The two methods are different, but both employ the same types of techniques. When they are both utilized together, the results increase dramatically and employee skill sets greatly improve.

Not all employees learn the same, and group sessions may intimidate some. So, managers need to be prepared with other methods that will encourage workers to put their best foot forward. There are two types of coaching that encourage training reinforcement and continuous learning without using an employee’s peers.

My sales staff hates to role-play: WHO CARES

WIFT: "What's In It For Them"?

We all have them in life ... the people who are just down and who want us to join them in being down. You know the co-workers who complain about everything. Negative Nancy. Debbie Downer. Moody Rudy. These are all expressions we’ve heard before to describe people with a particular demeanor that can bring down the mood. But when it comes to sales and customer service these types of people don’t..

It’s Monday morning, a self-described (blank). The sun is shining, the birds are chirping and employees are coming back from a fun-filled weekend. The thought of work is enough to give someone the “case of the Monday’s” on a Sunday night. So what can you do as a manager to motivate your employees to come in and do more than just get the job done?

The following blog post will examine the 4 A's of coaching and how we can leverage them to build better employee performance:

Please play the prsentaiton below to learn about the key question you need to ask yourself as a leader or management coach