There are THOUSANDS of books out there on selling and customer service skills, use them as a part of your coaching or training initiatives for access to great and inexpensive information. Have your team read 1 book a week, and require them to apply one new thing they learned from the book everyday. This one new thing could be a specific skill or technique, or even just a new attitude or way of..

As coaches, managers, and employees we have certainly come across the occasional (or regular) recruit with a bad attitude. They don’t want to be a team player, they complain about policy, other people, management, and in general make a work atmosphere uncomfortable. These bad apples can certainly spoil the entire bunch if not dealt with, but how do you deal with these types of people..

Years ago I was walking through a client site, it was strangely quiet and all the manager's office doors were shut. I asked a manager, “What’s going on around here, why is everyone so quiet today?” He responded by explaining that all the managers were busy doing their yearly reviews of their staff, and that they were due to HR by the end of the day. While this may be a typical scenario, it left..

I was just asked a question by a client in regard to starting their coaching program. I asked what she meant and she said I would have no idea because there are so many things my teams need to improve. It was at that moment I realized most people think coaching is about "only" improving things when in reality the way to truly motivate and develop areas of needed improvement is to leverage what..

A recent research study shows that 1 in 4 employees have a strong sense of how their job contributes to their company's goals.  With that said, 75% of your employees could be working under the impression that their job doesn't matter.  That's 75% of your people who don't take an active and proactive role in what they do because they don't believe it affects the bottom line.EVERY position affects..

Over the next 10 years, Gen X-ers will be needed to take over the positions left behind by the baby boomer generation.  While this seems like an obvious statement, what is not obvious is what companies should be doing to prepare this new generation, or even how to keep them around long enough to fill the positions that will be opening. Recent reports point to GenX-ers as being the first group..

Dealing with criticism is rarely easy or pleasant.  Some people are good at giving criticism, while others can be quite abrasive; some offer it in order to make you better (like your coach or manager), others to put you down.  With this in mind it’s important to accept criticism, matter how it comes, gracefully in order for you to use it as an effective learning strategy.

A recent survey done by Right Management, looking into employee suggestions in the workplace, shows 57% of employees regularly make suggestions for improvements at their job.

According to the experts the top 5 major forms of communications are:(1) Face-to-face(2) Telephone(3) Texting(4) E-mail(5) Social mediaThe most EFFECTIVE forms of communication are face-to-face and telephone. Keep this in mind when you need to speak to fellow employees especially when confronting someone. Bringing up an important issue may be more comfortable to do through email or text, but it..

You have worked your butt off all week and you made it to Friday, now it’s time to enjoy the weekend… Isn’t It?  For many professionals the weekend doesn’t equate to 48 hours of pure personal time, it’s actually quite clouded with work.  If you are a working weekend warrior there are a few things to think about, before spending your Saturday afternoon working instead of relaxing.

1. Are you using..