I just spoke to a group about "Coaching Employees with Bad Attitudes" and it was a lot of fun. The thing that managers and leaders do not realize at times is when we do not confront or address employees with bad attitudes the "silence" is non-verbal permission to continue to behave that way. We must as leaders develop skills to confront issues and not people; therefore, we avoid the silence that so many employees interpret as permission to continue to behave that way.
We must as leaders confront issues and not people making sure performance and expectations are met.
Good Luck
