Do Customers Think You're A Bore?

Recently, I had a salesperson come into my office to try to sell me a service. He came in, sat down and asked me two questions: what I do and how I thought the business was running. He then immediately launched into his sales speech. I sat back and listened as he made a classic selling mistake. 

How To: Organic Customer Engagement

I think most managers will agree with me on some level when I say it is difficult to train employees on how to engage with customers and clients. The reason being is that customer engagement isn’t always this one tangible thing or action that can be easily written into a handbook or manual.

Customer Service: The Cycle of Negativity

Tips for Efficient and Effective Thank You’s

It is easy to underestimate the distance a “Thank You” can take you, especially in the business world. While juggling many client relationships at once, it becomes easy to overlook crucial transactions that deserve taking the time to show your appreciation. The art of saying "thank you" does need to be an overwhelming, time-consuming task. The tips..

Experiences. They are what drive customers to continue using a company’s products and services, and they shape our consumer’s thoughts and beliefs about a company as a whole. These days, people are using the World Wide Web to voice their opinions, and they are being heard:

The economy is coming back and now we may have the urge to raise prices or say no to price concession requests from clients. We have to be careful.

“Hello, this is Sales Progress. How can I help you?”“Is Tim there?”“He’s not.”“Um…well can I leave a message or a voicemail.”“I guess. Hold on, I’ll transfer you.”“Good Morning, thank you for calling Sales Progress. How can I help you?”“Is Tim there?”“May I ask who’s calling?”“Sure, this is Bob.”“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a..

Bottom line. It is the driving factor for most companies. Make your bottom line and you have been successful for that quarter. Management pushes their sales teams to get out and sell and turn leads into customers, but there is a department that managers often look that has a major impact on the perception of a business: the customer service team. Think of customer service people as the..

Recently, I had a salesperson come into my office to try to sell me a service. He came in, sat down and asked me two questions: what I do and how I thought the business was running. He then immediately launched into his sales speech. I sat back and listened as he made a classic selling mistake. I had no need for his product, but he was intent on selling to me. He had an “I have to sell”..

Recently, I went shopping to buy a new pair of jeans. Upon entering the first store, I noticed three workers standing off to the side talking and laughing…none of them acknowledged me as I walked in. I proceeded to pick out a few pairs and went over to the fitting room, where I waited, and waited, and waited for someone to unlock the door for me, and while I was waiting on the staff, two workers..