Plane trips. Hotel rooms. Expensive training sessions. All of these are a thing of the past with a new type of technology: webinars. Webinars are here to replace the original form of speaking presentations, and they are here to stay. These types of speaking engagements allow people to connect via the Internet as opposed to face-to-face. Participants all log in around the same time, and the..
Coach for Success
Coaching is important to the success of any business. Managers need to set aside time to meet with their inside sales and customer service teams, and they need to be involved in the molding process.
Do Your Employees Know What to Do?
Lets not make assumptions of what people can do without confirming that they know what to do. In order to perform effectively employees need:
Coach Every Day!
I am working with a group of reps now at a client site, and I try and inspire them everyday but to do so we need to be creative. Check out this audio of ideas:
Coaching Inside Sales People
How Long Should Coaching Last?
Nobody wants to sit through training sessions and listen to someone dragging out a lesson. They want the session to be short and engaging. While coaching should be continuous, the actual training sessions should be given in short bursts. Research shows that adults learn best independently and when the material comes in quick segments that do not take up much of their time. Not only should..