Do Your Employees Know What to Do?

The Progress Coaching Blog

Do Your Employees Know What to Do?

August 4, 2010 Posted by : Tim Hagen

coaching, Employee Development, Training

Lets not make assumptions of what people can do without confirming that they know what to do. In order to perform effectively employees need:

Knowledge - do they know what to do?
Skills - can they perform at desired level of performance?
Behavior - can they perform without fear or anxiety?

This audio may help you to coach more effectively:

http://salebuilder.audioacrobat.com/download/9ca4934f-d5e1-62a6-1f9c-394c38551847.mp3

Why Customer Service Training is Important

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About Author

Tim Hagen

Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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