You often hear the concept that feedback is a gift, and it truly is yet we cannot use that approach as some reactive way to facilitate a positive relationship with feedback when so often it is perceived as negative. A positive cadence of feedback structured by the recipient is the secret sauce. There is such a simple concept called WIIFT, what is in it for them.

Recently, I was conducting a workshop and one of my participants was an ex-bartender. She never hesitated to participate or offer her thoughts or converse with people or dare I say, role play. She's quick on her feet and really listens well during the workshop. I asked her where those skill sets came from. She said, I bartended for 15 years. As I thought about her response, I thought what a..

Conversations are hard. The cool thing about what's happening in the training and development and talent world is that leaders and organizations are finally realizing coaching is not just something we'd like to do if we had time. It is now moved into an arena of, We Must Coach Our Employees. This requires leaders to have conversational ability, the ability to ask questions, to truly listen, to..

First of all, realize one thing conversations are powerful! What we say and how we say it has a major impact whether fair or unfair.

What if we turned our leadership development program upside down? What if we looked at developing our organizational leadership skills and capacity from the bottom up, not from the top down? Let me explain. In the United States alone, we spend hundreds of millions of dollars every single year on top line management, middle management, down to frontline leadership to become better leaders. There..

I went to go get some food for my wife and I at a very popular place where a lot of baseball teams go after they play. What I witnessed at the counter was a father giving his son some feedback on the game that was just played. As I sat a couple seats away, I quietly listened, not letting them know I was listening. The father began to tell his son he could not make the mistakes he was making..

Quite Quitting is not a new concept. Maybe it's a different name and a different label yet, we've had quiet quitting for decades. We need to get back to the fundamentals of employment. If you are hired to do a job, you should be hired to do that job to the best of your ability. There is not a job description in the world that encourages people to not try or to gossip or to be negative in the..

There are specific things people MUST do to develop and maintain trust within organizations:

One of the most valuable things we can do as leaders is to position people within our own teams to be what I call influential or internal leaders. Now, just for our own definition, internal leaders or influential leaders are those people who don't have the title yet can help you lead the team. Now, let me give you a really fundamental example. Years ago, I was working with a number of branch..