Self-Awareness leads to higher Emotional Intelligence and more thoughtful approaches to situations in the workplace where their reaction determines the outcome.  Helping your teams to become thoughtful and self-aware can lead to healthier workplace cultures and can cultivate more positive workplace relationships.

No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem!  Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member:

There is only things dividing people today from our views of political issues to racism to certainly how people see the pandemic crisis. What's amazing during difficult times is how much we do not listen to each other or have thoughtful conversations, rather we seem like were m ore in attack mode and trying to convince the other person why they are wrong. I think we are all guilty of this and..

Conflict is, believe it or not, avoidable in the workplace through setting expectations for the quality of communication among members of the team.  The strategy below walks us through how to coach a team member through making improvements to their communication strategy to avoid future conflict.

This is a sample coaching map from our book series Coaching Conversations - we hope you find this helpful!