The Progress Coaching Blog

    Handling Conflict

    August 31, 2020 Posted by : Tim Hagen
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    Conflict in the workplace is inevitable - prepare your team members to handle conflict in a positive and healthy way using the coaching strategy shown below!

    Suggested Strategy:

    • Approach conflict with a positive light while pinpointing the triggers of stress when communicating

    Suggested Questions:

    • Rating Question:  On a scale of one to six, with six being you are able to calmly address conflict every time it presents itself, and one being you become stressed by conflict, where would you rate yourself and why?  What actions can we take together to help you reach a six?
    • Third-Party Question:  If your best friend were here right now, how do you think they would describe your ability to handle conflict?  How might this ability affect your work relationships?  

    Suggested Activities:

    • Role Play:  Make a list together of things that occur in the employee’s conversations that trigger stress or negativity.  Practice handling each scenario together and make a plan of things that you can do together to help them handle those stressors and conflict in a positive way.  

    Suggested Learning Projects:

    • Journal-Based Coaching:  Have the employee keep a daily journal of times where he/she becomes aware of a struggle in handling a conflict.  How could their communication have been improved in that situation and how will they handle a situation like that going forward?  They should bring the journal entries to the next coaching session.
    • Self-Directed Learning:  Read the 7 Habits of Highly Effective People, one chapter per week.  Each coaching session, have your coaching target return with three things that they took away from the book that they feel could be improved on in his/her daily interactions with clients and peers, especially those that may cause stress.
    Supplemental Coaching Strategies:
    • Non-Verbal Coaching:  Leave the employee a hand-written note when they exhibit a positive response to a potentially negative conversation.  Be specific in your note of what he/she did well!
    • Video-Based Coaching:  Have YOUR supervisor send your coaching target a recorded video, sharing that they appreciate their efforts to improve.


    Learn more about how to have coaching conversations around successfully handling conflict:  Join us for a webinar with Training Magazine!  Register Here to reserve your seat.

    Interested in learning more about coaching conversations?  Click Here for a FREE 30-Day Trial of The Coaching Conversation Training Series!

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    About Author

    Tim Hagen
    Tim Hagen

    Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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