This 20 minute lesson teaches multiple strategies to adapt to the new world of selling virtually as well as leveraging video platforms along with how to coach to those changes successfully. There's so many opportunities right now the New World provides sales teams. It is absolutely imperative sales people and more importantly sales leaders drive those elements of change successfully. During this..

Talent development leader Eric Anderson has more than two decades of creating and facilitating innovative training and coaching programs at Men’s Wearhouse. Now, he is seeking opportunities to expand upon his knowledge and experience with new clients and beyond the retail industry.

Conflict in the workplace is inevitable - prepare your team members to handle conflict in a positive and healthy way using the coaching strategy shown below!

Coaching your team members to practice greater authenticity with their peers is necessary to build a healthy workplace culture and trust among teammates, especially during these times where they may not see each other face-to-face on a daily basis.  

Self-Awareness leads to higher Emotional Intelligence and more thoughtful approaches to situations in the workplace where their reaction determines the outcome.  Helping your teams to become thoughtful and self-aware can lead to healthier workplace cultures and can cultivate more positive workplace relationships.

No matter how brief the interaction with a customer is, it can have a much larger impact that it may seem!  Here's how to coach your teams to make the most out of even the shortest of interactions and leave your customers feeling as though they're building a positive relationship with your team member: