Coaching is much more effective when driving employee performance, especially  inside sales and customer service personnel. Management is about telling people what to do; whereas, coaching is about asking and understanding why performance levels are the way they are. The opportunity is for managers to learn how to coach to help drive performance and the bottom line.

Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc. 

I just spoke to a group about "Coaching Employees with Bad Attitudes" and it was a lot of fun. The thing that managers and leaders do not realize at times is when we do not confront or address employees with bad attitudes the "silence" is non-verbal permission to continue to behave that way. We must as leaders develop skills to confront issues and not people; therefore, we avoid the silence that..

Below are a few coaching tips to increase the learning opportunities when riding along with sales reps for observation:

As coaches, managers, and employees we have certainly come across the occasional (or regular) recruit with a bad attitude. They don’t want to be a team player, they complain about policy, other people, management, and in general make a work atmosphere uncomfortable. These bad apples can certainly spoil the entire bunch if not dealt with, but how do you deal with these types of people..

Years ago I was walking through a client site, it was strangely quiet and all the manager's office doors were shut. I asked a manager, “What’s going on around here, why is everyone so quiet today?” He responded by explaining that all the managers were busy doing their yearly reviews of their staff, and that they were due to HR by the end of the day. While this may be a typical scenario, it left..

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Coaching and mentoring a children's basketball team and coaching adults in a business environment should not be all that different. In order to successfully coach both children and adults we must reward effort, and allow pupils to learn from their mistakes. Just telling them what they are doing wrong and then walking away in either situation won't work. Typically it’s easiest to just reprimand,..

A recent research study shows that 1 in 4 employees have a strong sense of how their job contributes to their company's goals.  With that said, 75% of your employees could be working under the impression that their job doesn't matter.  That's 75% of your people who don't take an active and proactive role in what they do because they don't believe it affects the bottom line.EVERY position affects..

Over the next 10 years, Gen X-ers will be needed to take over the positions left behind by the baby boomer generation.  While this seems like an obvious statement, what is not obvious is what companies should be doing to prepare this new generation, or even how to keep them around long enough to fill the positions that will be opening. Recent reports point to GenX-ers as being the first group..