Handling price objections is a skill that needs practice. Most salespeople need to build their confidence in this area since it can be a daunting task when a customer proceeds to push for them to lower the price. Managers need to step in and coach their employees through the process of rejecting a price objection. This can require one-on-one coaching, group sessions or peer-to-peer meetings.

I recently read a great piece by Maritz Reserach and it blew me away. We really need to coach our employees for a variety of reasons and this research really tells us why.

My sales staff hates to role-play: WHO CARES

WIFT: "What's In It For Them"?

Skills do NOT get better on their own, rather managers need to facilitate the dreaded role-play sessions! But why not make them fun and challenge sales people's competitive juices. Facilitate coaching sessions whereby reps role-play and score on another and than rotate partners. At the end the person with the highest scores will win an award.

We all have them in life ... the people who are just down and who want us to join them in being down. You know the co-workers who complain about everything. Negative Nancy. Debbie Downer. Moody Rudy. These are all expressions we’ve heard before to describe people with a particular demeanor that can bring down the mood. But when it comes to sales and customer service these types of people don’t..

It’s Monday morning, a self-described (blank). The sun is shining, the birds are chirping and employees are coming back from a fun-filled weekend. The thought of work is enough to give someone the “case of the Monday’s” on a Sunday night. So what can you do as a manager to motivate your employees to come in and do more than just get the job done?

The following blog post will examine the 4 A's of coaching and how we can leverage them to build better employee performance: