Not all employees learn the same, and group sessions may intimidate some. So, managers need to be prepared with other methods that will encourage workers to put their best foot forward. There are two types of coaching that encourage training reinforcement and continuous learning without using an employee’s peers.

Workshops and seminars are a great way to instigate new techniques or to train employees about a product. They provide helpful tools and tips to improve sales, and they give representatives real world applications that are geared towards the bottom-line. After most workshops, employees return to the office re-focused and ready to make an impact; however, a couple months down the road those tips..

Training is important to every business. Employees go through training sessions when they begin at a company, and most are sent to seminars at least once or twice throughout their employment. These sessions provide tips, tools and techniques to perform a job to the best of a person’s ability, and they are beneficial to employees…for about a month or two. Oftentimes, upper-level management does..

Handling price objections is a skill that needs practice. Most salespeople need to build their confidence in this area since it can be a daunting task when a customer proceeds to push for them to lower the price. Managers need to step in and coach their employees through the process of rejecting a price objection. This can require one-on-one coaching, group sessions or peer-to-peer meetings.

I recently read a great piece by Maritz Reserach and it blew me away. We really need to coach our employees for a variety of reasons and this research really tells us why.

My sales staff hates to role-play: WHO CARES

WIFT: "What's In It For Them"?

Skills do NOT get better on their own, rather managers need to facilitate the dreaded role-play sessions! But why not make them fun and challenge sales people's competitive juices. Facilitate coaching sessions whereby reps role-play and score on another and than rotate partners. At the end the person with the highest scores will win an award.

We all have them in life ... the people who are just down and who want us to join them in being down. You know the co-workers who complain about everything. Negative Nancy. Debbie Downer. Moody Rudy. These are all expressions we’ve heard before to describe people with a particular demeanor that can bring down the mood. But when it comes to sales and customer service these types of people don’t..