The Progress Coaching Blog

120-Second Interactions for the Front Line

Fri,Mar 09,2018 @ 10:00 AM | Posted by: Alyssa Nowak

Think of the number of interactions we have each day – how many of those interactions are more than two minutes long?  And at the end of the day, how my of those interactions do we actually remember? When we have conversations, being prepared is the key to helping your customers love what you have to offer them in a short amount of time, not just with your product or service, but with you as a..

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How One Conversation Could Have Destroyed a Company!

Thu,Apr 27,2017 @ 05:26 PM | Posted by: Tim Hagen

I bet when you first read the title you thought it was over the top. This is from a company we worked with years ago that had less than 15 people when I first started working with them. I'll never forget the day this conversation took place. It still reminds me of the value of teaching coaching and what I do for a living.

A manager of one of our clients sites was extremely upset with one of..

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3 Step Strategy to Coach Managers to Coach

Tue,Jan 17,2017 @ 02:53 PM | Posted by: Tim Hagen

As often providers think, our solutions are magical, and if people would just take training from us, everything would be okay. While this sounds nice, it couldn't be farther from the truth. While I think my company provides great training, other companies do as well, it begs the question, why do managers still struggle to coach? It comes down to one small detail:

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Its The Coaching Conversation: Top 4 Reasons It Makes or Breaks Your Training!

Fri,Jun 10,2016 @ 10:08 AM | Posted by: Tim Hagen

Obviously I am focused on the manager's coaching conversation. The major thing that we need to realize as training and learning professionals is that it takes one conversation with the manager to either support or not support our training and learning initiatives.

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Coaching Feedback Acceptance with the 70/30 Rule

Fri,Jul 17,2015 @ 10:30 AM | Posted by: Jordan Schmitz

All too often when an employee is called into a managers office, they immediately think to themselves, "What did I do wrong?" and a panic sets in about what's to follow. It is an uncomfortable situation for the employee to be in, which then makes it an uncomfortable situation for the manager. Do you think that any feedback given in this type of situation and environment will be received and..

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Managers, Do You Know How to Approach and Coach Your Employees?

Tue,Aug 12,2014 @ 07:35 AM | Posted by: Tim Hagen

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We Should Train & Coach Attitudes, NOT Merely Correct Them

Thu,Jul 31,2014 @ 06:04 AM | Posted by: Tim Hagen

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How to Have a Productive Coaching Conversation

Tue,Jul 22,2014 @ 12:03 PM | Posted by: Jordan Schmitz


Coaching happens through conversations and face to face interactions. As a coach, it is important to know how to have a good coaching conversation with your employees.  That way,   when a coachable moment arrives, you are ready to make the most of it. 

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2 Sales Reps Walk Into The Company ... Who Would You Coach

Sun,May 04,2014 @ 07:32 AM | Posted by: Tim Hagen

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Coaching to the Sales Forecast: II

Mon,Apr 28,2014 @ 01:03 PM | Posted by: Tim Hagen

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