Think of the number of interactions we have each day – how many of those interactions are more than two minutes long? And at the end of the day, how my of those interactions do we actually remember? When we have conversations, being prepared is the key to helping your customers love what you have to offer them in a short amount of time, not just with your product or service, but with you as a..
The Progress Coaching Blog
I bet when you first read the title you thought it was over the top. This is from a company we worked with years ago that had less than 15 people when I first started working with them. I'll never forget the day this conversation took place. It still reminds me of the value of teaching coaching and what I do for a living.
A manager of one of our clients sites was extremely upset with one of..
As often providers think, our solutions are magical, and if people would just take training from us, everything would be okay. While this sounds nice, it couldn't be farther from the truth. While I think my company provides great training, other companies do as well, it begs the question, why do managers still struggle to coach? It comes down to one small detail:
Obviously I am focused on the manager's coaching conversation. The major thing that we need to realize as training and learning professionals is that it takes one conversation with the manager to either support or not support our training and learning initiatives.
All too often when an employee is called into a managers office, they immediately think to themselves, "What did I do wrong?" and a panic sets in about what's to follow. It is an uncomfortable situation for the employee to be in, which then makes it an uncomfortable situation for the manager. Do you think that any feedback given in this type of situation and environment will be received and..
Coaching happens through conversations and face to face interactions. As a coach, it is important to know how to have a good coaching conversation with your employees. That way, when a coachable moment arrives, you are ready to make the most of it.