• Business coaching is a process NOT a destination.  Don’t get hung up if you don’t see the progress your looking for right away, keep trying.

• Only target 1 - 2 performance areas at a time.  More than that is just too much for someone to handle and be successful with.

• Coaching is about being proactive, while management is about being reactive.  Keep any eye out for potential areas of need in your staff before they become to big an issue to tackle.

• A good coach encourages their team to develop and grow, a manager let’s them maintain the status quo.  Always strive to be helping your team get better, even when they seem to be successful.  There is always room for improvement. Leverage positive reinforcement as a major tool to open employee’s minds to the area they need to improve.

• Resist the “Let me show you” or “this is what I would do” urge.  Let the employee own the task or change needed.  You should help facilitate dialogue that lets them come to the solution on their own.

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