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Confronting Issues With Coaching

August 5, 2013 Posted by : Tim Hagen
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Confronting Issues With Coaching

Everyone has issues in the work place, and although confronting them can be difficult, it will turn out to be extremely helpful and rewarding. Here are a few steps that will help you get started.

1. This step is simple, just start a conversation.

2. Before your conversation, have your first few questions planned out so you don't stumble over your words.

3. Ask for permission to confront the issue.

4. Ask "risk" questions to help gain business perspective.


What do we need to do when we need to confront people and tough issues? The key elements of confronting successfully and thoughtfully are to use language for the person who's being confronted is accepting. The following five words help any type of a confrontational conversation become successful:







 In addition, it is also wise to use will call "in permission-based question”. An example would be “Bob, would you mind if I shared an observation with you from a different perspective”? The key is to get permission which alleviates the person from getting mad because they invited the feedback and the person who needs to confront becomes more comfortable.


The biggest risk we see in corporate America is the inability to address tough issues. More often than not people share with their co-workers, inevitably starting various versions of the story (rumors) without ever addressing the source. The source is never given a real chance to respond because he or she becomes aware of the issue from sources other than the person who is truly upset.

Confronting Issues is a major part of coaching. It DOES NOT have to be rude, aggressive, vicious, etc. If anything, if you master the art of confronting, you may help develop an incredible employee. Now this is NOT all about manager being responsible because employees will say "Just tell me I can handle it" when in actuality they get very defensive and cannot handle it. The audio link below hopefully will help guide you in handling confrontation professionally and thoughtfully:


 Audio Overview:

Listen to the Audio: Confronting Issues


 Free Whitepaper: How to Coach to Confront

Download Our White Paper:  How to Successfully Confront Issues

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About Author

Tim Hagen
Tim Hagen

Tim Hagen founded Progress Coaching, a Training Reinforcement Partner Company, in 1997. His entrepreneurial career began in college leading to positions in sales, sales management, and sales training for small and large corporations, and eventually ownership of several training companies. Tim is often a keynote speaker at companies teaching the value of coaching and conversations in the workplace. He possesses a unique combination of hands-on experience, academics, and innovative insight to solve the industry’s most common challenges specific to workplace performance. Tim holds a bachelor’s degree in Adult Education and Training from the University of Wisconsin, Milwaukee.

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