Contact Us

5 Ways to Use Coaching to Drive Performance

By Tim Hagen on Fri,Jan 18,2013 @ 02:08 PM


  1. Have a daily coaching check. Build a coaching task into your daily schedule in order to improve your staff. Anything from a simple “good job Sue” to a full blown coaching session will benefit you and your employees. Text messages, emails, and voicemails can count, so no more excuses.

  2. 30 second rule: if you find yourself talking for longer than 30 seconds at a time while coaching your employees, you are not listening enough.

  3. Get more out of your employees by asking "How so?" "Can you tell me a little bit more about that?" or "can you give me an example?"

  4. LISTEN! A great quote by Stephen Covey: "Most people do not listen with an intent to understand. Most people listen with an intent to reply." Make sure this isn't you.

  5. Have your employees help each other. In a group coaching session have them run through difficult objections or dismissal comments with each other. Reward the team member that comes up with the best rebuttals.










AND…always have fun, coaching should create fun for your employees, not be a dismal task.

Download our free whitepaper about motivating your employees: Download White Paper:  Coaching & Motivating Employees  to Perform Better

Continue Reading

Training. . . Keep it Short and Sweet

By Tim Hagen on Tue,Jan 08,2013 @ 04:17 PM

Continue Reading

Being Specific is Important in Coaching

By Tim Hagen on Sat,Dec 29,2012 @ 11:49 AM

I am learning more and more we need to be more specific when we are coaching employees. This is not a criticism rather an opportunity for us to become more laser focused and assist our employees to greater performance development. The link below will play a presentation giving some examples so let us know your thoughts.

Continue Reading

Training Reinforcement. . . The Key to Successful Training

By Tim Hagen on Sat,Dec 29,2012 @ 11:11 AM


Training Reinforcement

Every year many companies invest a great deal of time and resources on employee training programs with the expectation that employees will return from training as top selling sales reps, but this is unlikely given that employees will only retain a portion of what they have learned just weeks later. Research continues to emphasize the ineffectiveness of traditional training methods when void of post training reinforcement.

Continue Reading

Creating a Coaching Plan

By Tim Hagen on Fri,Nov 30,2012 @ 03:32 PM

How to Create A Coaching Plan

An important element of employee coaching is planning. After an initial employee assessment has been completed, it is vital that a coaching plan be created. The coaching plan can contain any combination of the 5 types of coaching depending on the area of improvement, as well as depth of improvement. Below is a sample-coaching plan created for an employee that needs to improve his or her cold-call performance: 

Continue Reading

What is Training Without Coaching

By Tim Hagen on Tue,Nov 27,2012 @ 03:58 PM

Continue Reading

Together, Training and Coaching Produce a Powerful Performance

By Tim Hagen on Tue,Nov 13,2012 @ 03:35 PM

Continue Reading

Rating Questions

By Tim Hagen on Tue,Nov 06,2012 @ 03:48 PM

Coaching Term Of the Week: Rating Question

Rating Question –  Rating questions have the added convenience of categorizing performance into either a knowledge, skill, or behavior based function. Knowing how your employees rate themselves will help you to discover any major performance gap issues.

Continue Reading

A Coaching Tutorial on Chain Training

By Tim Hagen on Thu,Nov 01,2012 @ 04:37 PM

Coaching Method Tutorial: Chain Training

Here is another easy and inexpensive training reinforcement method that we use for our clients. Remember there are many reasons training reinforcement programs are important, including increased returns on investment, increased retention of knowledge, increased sales from better-trained teams, etc. 

Continue Reading

Direct Coaching

By Tim Hagen on Fri,Oct 19,2012 @ 04:09 PM

 Direct Coaching

Continue Reading

Reflection, an Effective and Usefull Coaching Tool

By Tim Hagen on Fri,Oct 19,2012 @ 03:56 PM

Continue Reading

5 Strategies to Use Case Studies to Coach

By Tim Hagen on Mon,Sep 17,2012 @ 01:10 PM

Using case studies is one of the most powerful ways to deliver coaching. The attached presentation will walk you through 5 simple but highly effective case study coaching techniques.

Continue Reading

The Four A's Of Successful Coaching

By Tim Hagen on Thu,Aug 30,2012 @ 11:39 AM

The following blog post will examine the 4 A's of coaching and how we can leverage them to build better employee performance:

Continue Reading

Quit Managing and Start Coaching

By Tim Hagen on Tue,Aug 28,2012 @ 12:20 PM

Continue Reading

Important! Training and Coaching

By Tim Hagen on Thu,Aug 23,2012 @ 01:32 PM


Continue Reading

Lists by Topic

see all

Posts by Topic

see all