Contact Us

The Importance of Customer Service

By Tim Hagen on Fri,Apr 12,2013 @ 11:03 AM

Continue Reading

Active Listening: Part 3

By Tim Hagen on Fri,Apr 12,2013 @ 10:30 AM

In active listening, there are six steps that are important to follow. In part three, we will look at steps five and six.

Continue Reading

What's in it for the Customer?

By Tim Hagen on Tue,Apr 09,2013 @ 03:39 PM


Continue Reading

Active Listening: Part 2

By Tim Hagen on Tue,Apr 09,2013 @ 03:22 PM

In active listening, there are six steps that are important to follow. In part two, we will look at steps three and four.

Continue Reading

Why Your Sales Team is SCREAMING for Coaching!

By Tim Hagen on Tue,Apr 09,2013 @ 08:05 AM

Continue Reading

Why Coaching Price Objections is Necessary

By Tim Hagen on Sun,Apr 07,2013 @ 02:09 PM

Price objections can result in a very sticky situation for sales people. As a manager do you know what your salespeople are going to do when they get in that situation? As a salesperson do you know what your manager wants of you when you encounter a price objection? This is why managers need to coach.

Continue Reading

Active Listening: Part 1

By Tim Hagen on Sun,Apr 07,2013 @ 01:04 PM

In active listening, there are six steps that are important to follow. In part one, we will look at steps one and two. 

Continue Reading

Adjust and Improve Your Customer Service

By Tim Hagen on Wed,Apr 03,2013 @ 12:01 PM

“Hello, this is Sales Progress. How can I help you?”
“Is Tim there?”
“He’s not.”
“Um…well can I leave a message or a voicemail.”
“I guess. Hold on, I’ll transfer you.”

“Good Morning, thank you for calling Sales Progress. How can I help you?”
“Is Tim there?”
“May I ask who’s calling?”
“Sure, this is Bob.”
“Oh hi Bob! How are things going? Tim actually is not here right now, but I’d be happy to take a message or direct you to his voicemail.”
“Things are going well, and that would be great thanks.”
“No problem, and I’ll let him know that you called as soon as he gets back. Hold on one second while I transfer you, and have a fantastic day Bob!”

      Now, which conversation would you like to have? The second one is definitely more engaging and more upbeat. Customer service is a big part of people’s perception of a company. If you continuously call into a place that greets you with no emotion and a lack of respect, it is not likely that you will hang up feeling great about giving them your business. The result of a negative experience can be even more detrimental to a company. What are people most likely to do after they feel they’ve been mistreated? Complain to others about it, and now, in a technological age, complaints are not just told to close friends. They can be tweeted, blogged about or posted to a company’s Facebook. The fact is a negative interaction can reach hundreds of people in a matter of seconds. 

     For companies, it is extremely important that they take matters into their own hands. Customer service reps should receive sales training. Consumers are calling them with problems or concerns. This leaves room for a variety of activities such as selling, recommending and fixing. Customer service people should also be taught how to focus on having a positive attitude even if they aren’t having the best of days. 

     Customer service reps are crucial to the success of any business. Download this free whitepaper to learn the 7 pillars of customer service. If you truly focus on improving your interactions with your target audience then you will begin to see your sales progress.

Download White Paper:  The Seven Pillars  of Customer Service



Continue Reading

Price Objections 101

By Tim Hagen on Wed,Apr 03,2013 @ 10:56 AM

Price objections. They are the one thing every sales person receives, and it is an area that most sales people need help. A sales person’s typical response is to go to the manager to find out if the product or service price can be lowered, and while in some cases this may be necessary, it is not always the right solution. There are ways to combat price objections:

Continue Reading

Closing the Sale

By Tim Hagen on Sat,Mar 30,2013 @ 06:42 PM

Continue Reading

Master Your Sales Meeting

By Tim Hagen on Sat,Mar 30,2013 @ 06:08 PM

Continue Reading

How to Conduct Your Sales Meetings

By Tim Hagen on Tue,Mar 26,2013 @ 04:03 PM

Staff meetings are boring!

Topics: Sales Engagement
Continue Reading

How to Get Your Customers to Purchase

By Tim Hagen on Tue,Mar 26,2013 @ 03:27 PM

HOW TO INFLUENCE CUSTOMERS TO PURCHASE

Marketing, advertising, public relations. These are tools that we use to make sure that consumers are aware of our product and service. We can spend thousands of dollars (and most companies spend more) just to make sure that consumers know about us, but here’s the catch: it takes more than brand awareness to influence a customer’s decision. The ultimate objective of any campaign or marketing effort is to affect behavior because if we don’t, people won’t be driven to purchase what we have to offer.

Continue Reading

An Exciting Way to Make Your Sales Presentation

By Tim Hagen on Tue,Mar 12,2013 @ 04:14 PM

Topics: Sales
Continue Reading

Gandhi Can Help With Team Development

By Tim Hagen on Tue,Mar 12,2013 @ 03:34 PM

My sales staff hates to role-play: WHO CARES

Continue Reading

Lists by Topic

see all

Posts by Topic

see all