Active Listening and Coaching:
Coaching involves a lot of listening. Whether it be when meeting with an employee about what skills need to be worked on, or if an employee has a problem or conflict that they need help resolving, a coach needs to not only listen to them but understand them. When you are coaching it is important to use active listening. Active listening is defined as a communication technique that requires the listener to feed back what they hear to the speaker. As a coach, it is important that your employees feel you are listening to what they are saying and doing your best to work out a solution to any conflicts they have.
We talk often about coaching employees and constantly helping to develop them into superstar top performers. However, as we have all experienced at one time or another, sometimes it’s not what you say, but how you say it. If not done in a friendly and open way, employees, or anyone for that matter, could become defensive and closed off.
5 'BIG PICTURE' COACHING TIPS
Engagement is a word commonly associated with coaching, but what is engagement? In the article, "What is Employee Engagement?" written by Kevin Kruse, he writes about the meaning of engagement in the workplace and why engaged employees will benefit your company.
TOP 5 REASONS TO COACH WITHIN YOUR ORGANIZATION
We constantly talk about the importance of coaching, and tips or strategies to do it better, but why should we incorporate coaching into our organization anyways?
HAZARDS OF COACHING YOUR WEAKEST PERFORMER
When coaching employees that perform at different levels, it is critical that you be conscious of the amount of time you spend coaching each employee. You may instinctively want to spend more time and effort working with your weakest employee(s) to guide him or her to perform better. However, over-coaching your weakest link can be risky. Coaching down to an underperforming employee is an easy trap to fall.